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Hotel Information: Conrad San Juan, Condado Plaza comprises two 10-story towers flanking the Condado district's main street and linked by a second-story covered walkway. One tower overlooks the Atlantic Ocean; the other overlooks Condado Lagoon. The resort hosts passengers arriving or departing from San Juan's cruise-ship piers 3.5 km (2.25 mi) away and families attracted by the pool complex with waterslide and the calm-water beach.
Amenity highlights: A freeform pool features a waterslide and swim-up bar. Adjacent is a freeform children's pool. A saltwater "quiet" pool and two spa tubs are isolated along the oceanfront. The protected beach faces a calm-water lagoon and offers water sports. Two lighted tennis courts, a complimentary fitness center, and arcade are also on the property. The resort's 25,000-square-foot casino, open 24 hours, includes slot machines, blackjack, mini-baccarat, craps, poker, and roulette.
Insider tip: Suspended above Condado Lagoon between the resort’s two tennis courts, a little-noticed octagonal gazebo offers views of the tranquil lagoon during the day and city lights reflected by the lagoon at night.
Rooms
Conrad San Juan, Condado Plaza offers 577 guestrooms in two 10-story towers linked by a second-story covered walkway. One tower overlooks the Atlantic Ocean. The other overlooks Condado Lagoon.
Rooms offer complimentary wireless Internet access, plasma TVs, and pay movies. Conveniences include compact refrigerators, in-room safes, coffeemakers, and hair dryers.
Serene, spa-like bathrooms feature contemporary minimalist finishes such as Carrera marble, mahogany wood, and brushed nickel accents. Porcelain tiles line the walls and floors. Showers have glass on three sides.
Room Amenities
- Premium TV channel(s)
- Cable/satellite TV
- Pay movies
- Balcony
- Air conditioning
- Climate control
- Blackout drapes/curtains
- Voice mail
- Free local calls
- Refrigerator
- Coffee/tea maker
- Wake-up calls
- Housekeeping (daily)
- Complimentary toiletries
- Hair dryer
- Child care (in room, surcharge)
- Electronic check-out
- Electronic/magnetic keys
- Television - Cable service
- Iron/ironing board
- In-room safe
- Window opens
- Clock radio
- Desk
- Rollaway beds
- Cribs (infant beds) available
- Television - Flat-panel
- Wireless Internet access - complimentary
- Ergonomic chair
Recreation
A 31-m (100-ft) freeform pool has water spouts at one end, an 18.25-m (60-ft) waterslide and volleyball net at the other end, and a swim-up bar in the middle. A freeform children’s pool is adjacent. An 18-m (60-ft) saltwater pool and a large spa tub provide quiet retreats along the oceanfront.
A lagoon-view sundeck surrounds a two-lane, 15-m (50-ft) lap pool and a spa tub at this San Juan, Puerto Rico hotel.
While the resort's ocean frontage is rocky and unsuitable for swimming, a 68-m (75-yd) beach on the west side of the Ocean Tower is gently lapped by a channel forming the beginning of Condado Lagoon. A reef shelters the lagoon from ocean swells.
Thickly cushioned lounge chairs are arrayed along the oceanfront, on sunbathing terraces and lawns, and around the pools. Hammocks are strung along the oceanfront.
Guests can rent snorkeling gear beside the Ocean Tower pool. Kayaks and pedal boats for exploring the lagoon can be rented at the Lagoon Tower. Two lighted tennis courts are available for a surcharge.
The resort also offers two lighted tennis courts and an arcade room.
The recreational activities listed below are available either on site or near the resort; fees may apply.
- Swimming on site
- Scuba diving nearby
- Snorkeling on site
- Surfing/boogie boarding nearby
- Tennis on site
- Basketball on site
- Volleyball on site
- Parasailing nearby
- Helicopter/airplane sightseeing nearby
Property Amenities
Conrad San Juan, Condado Plaza is 2.25 km (1.5 mi) from Old San Juan and 3.5 km (2.25 mi)from the Puerto Rico Indian Museum. Dining choices include a sea-view Italian restaurant, a bar and grill, a steakhouse, a Chinese restaurant, and a Starbucks coffee shop.
The resort offers three outdoor swimming pools, one saltwater and two freshwater (one for kids), along with a waterslide and spa tub. Guests also have access to two lighted tennis courts, an arcade, and a protected beach with water sports. The complimentary fitness center offers weight and cardio machines, free weights, a massage room, a spa tub, and unisex sauna and steam room. A two-lane lap pool is outside. Complimentary children’s activities for ages 5-12 are provided in summer.
The 25,000-square-foot casino is open 24 hours a day. A business center contains computers with high-speed Internet access (surcharge).
Wireless Internet is complimentary hotel-wide.
- Swimming pool - outdoor
- Poolside bar
- Swim-up bar
- Swimming pool - children's
- Spa tub
- Steam room
- Sauna
- Massage - treatment room(s)
- Technology helpdesk
- Concierge desk
- Fitness equipment
- Restaurant(s) in hotel
- Bar/lounge
- Room service (24 hours)
- Self parking
- Parking (surcharge)
- Parking garage
- Meeting rooms (small groups)
- Conference room(s)
- Event catering
- Exhibit space
- Ballroom(s)
- Business center
- Banquet facilities
- Internet access in public areas - high speed
- Audio-visual equipment
- Business services
- Number of rooms: 577
- 24-hour front desk
- Porter/bellhop
- Express check-out
- Doorman/doorwoman
- Security guard
- Safe-deposit box - front desk
- Multilingual staff
- Express check- in
- Number of floors: 10
- ATM/banking
- Gift shops or newsstand
- Shopping on site
- Tour assistance
- Medical assistance available
- Dry cleaning service
- Laundry facilities
- Arcade/game room
- Casino
- Elevator/lift attendant
- Air-conditioned public areas
- Parking (valet) $30.00
- Elevator/lift
- Supervised child care/activities
- Wedding services
- Wireless Internet access - complimentary
- Spa services on site
Policies
Extra-person charges may apply and vary depending on hotel policy.
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
- Pets not allowed
- Resort fee charged at hotel/condo 14% of Room Rate
- Check-in time is 4 PM
- Check-out time is Noon
Mandatory Hotel-imposed Fees
The following mandatory hotel-imposed fees are charged and collected by the hotel either at check-in or check-out.
- Hotel resort fee: 14% of room rate
Hotel resort fee inclusions:
- Wireless Internet access in rooms and lobby
- Local and toll-free calls
- Pool concierge service
- Access to fitness center
- Access to tennis court
The above list may not be comprehensive. Mandatory hotel-imposed fees may not include tax and are subject to change.
Fees
The following fees and deposits are charged by the property at either check-in or check-out.
- Valet parking: $30 per 24-hour period in garage, with in/out privileges
- Self parking: $15 per 24-hour period in garage, with in/out privileges
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Dining
Gusto Di Italia Family Restaurant - Ocean-view restaurant with wine-cellar–style bar and ice cream/dessert bar. Fountain, tiled tabletops. Open for à la carte lunch and dinner, serving Italian classics. Bar service midday to after midnight.
Aqua Bar & Grill - Casual open-air spot with terrace seating and separate poolside bar/swimup bar. Open for à la carte lunch. Bar service late morning to late evening.
Noodle Bar - Serves Chinese cuisine.
Stip House - Steak restaurant.
Starbucks
Casino Lounge - Bar/lounge adjacent to casino. Appetizer menu. Open midday to after midnight. Live music Thursday–Sunday. Bingo Mondays and Fridays.
Address
999 Ashford Avenue
San Juan, 00907
Puerto Rico
Nearest major airport:
San Juan, Puerto Rico (SJU-Luis Munoz Marin Intl.)
Area:
San Juan, Puerto Rico
