Hotel Information: Two kilometers (one mile) from the lively town of Playa del Carmen, this resort offers both beachfront relaxation and a tropical retreat amid five acres of lush gardens and fountains. Although the resort provides daily activity and entertainment programs, it tends to attract those interested in a quieter ambience and a family-friendly environment.

Amenity highlights: Surrounded by lavish gardens, this all-inclusive resort provides beachfront dining, snacks, and water sports. In addition to a casual buffet restaurant, dining options include dinners in Japanese, Brazilian, gourmet, and steakhouse specialty restaurants. The resort’s theater hosts nightly entertainment. Guests can also have lunch, snacks, cocktails, and disco privileges at partner resorts within a 5-minute walk.

Insider tip: On Mexican Street, four blocks from the resort, is Renova Spa. In addition to massages and skincare treatments, the spa offers temporary Mayan tattoos, and hair styling including Caribbean braids (surcharges for all).

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Rooms

The majority of amenities, activities, and gratuities at this resort are included in the room rate; guests will not be charged extra for the majority of amenities and activities (scroll up to the All-Inclusive Details section for more information). Guest suites at Riu Palace Mexico are housed in two low-rise wings of the resort complex. All suites at this Playacar hotel have either a furnished balcony or patio with views of the gardens and fountains; some suites have partial-ocean views and private spa tubs. Sitting areas are furnished with small sofas. Minibars and liquor dispensers are restocked every second day. Bathrooms have showers (may have tubs), bidets, hair dryers, and complimentary toiletries. Satellite TV provides U.S. channels. Rooms are cooled by air conditioning and ceiling fans.

Room Amenities

• Cable/satellite TV
• Balcony
• Patio
• Air conditioning
• Access via exterior corridors
• Direct-dial phone
• Bottled water in room (complimentary)
• Minibar
• Wake-up calls
• Housekeeping daily
• Complimentary toiletries

• Hair dryer
• Bidet
• Separate bathtub and shower
• Child care (in room, surcharge)
• Iron/ironing board
• In-room safe
• Welcome amenities
• Window opens
• Clock radio
• Desk
• Cribs (infant beds) available

Recreation

The majority of recreational activities and facilities described below are included in the room rate for this resort (scroll up to the All-Inclusive Details section for more information).

In addition to a white-sand beach, Riu Palace Mexico offers two lavish outdoor pools, one with a swim-up bar.

Land and water sports include including kayaking (canoeing), windsurfing, snorkeling, and tennis on two lighted hard-surface courts. A fitness center is equipped with a sauna, cardio equipment, and free weights. Complimentary privileges are provided at a larger fitness center at partner property Riu Yucatan.

Water aerobics are among the daily activities, and children 4–12 can join a kids club with supervised programs. The resort also has a children’s pool and playground..

Other popular recreational activities include fishing excursions, scuba diving, horse riding, and parasailing (surcharges for all). Designed by Robert Von Hagge, the 18-hole Playacar Golf Course is one kilometer (0.5 mile) from the resort (surcharge).

The recreational activities listed below are available either on site or near the hotel; fees may apply.

• Golf - driving range nearby
• Golfing nearby
• Snorkeling on site
• Surfing/boogie boarding on site
• Swimming on site
• Rowing or canoeing on site
• Kayaking on site
• Sailing on site
• Scuba diving nearby
• Personal watercraft nearby
• Windsurfing on site

• Motor boating nearby
• Volleyball on site
• Aerobics on site
• Tennis on site
• Bicycle rentals nearby
• Hiking/biking trails nearby
• Horse riding/rental nearby
• Parasailing nearby
• Fishing nearby
• Bird watching nearby
• Playground on site

Property Amenities

The majority of amenities, activities, and gratuities at this resort are included in the room rate; guests will not be charged extra for the majority of amenities and activities (scroll up to the All-Inclusive Details section for more information). Overlooking the turquoise sea on Mexico’s Riviera Maya, the Riu Palace is set within the exclusive Playacar complex, one kilometer (0.5 mile) from the 18-hole Playacar Golf Course. Five acres of lush gardens with fountains contain two sparkling pools, one with a swim-up bar. Dining and drinks are provided beachside, poolside, in air-conditioned dining rooms, or on open-air terraces. Cuisine options include casual international buffets and specialty restaurants. Guests also receive lunch and beverage privileges at three partner resorts, a five-minute walk away. Water sports, daily activities, nightly entertainment, and a kids club for ages 4–12 provide a well-rounded recreational program. Four blocks from the resort and dedicated only to Riu resort guests, Mexican Street offers a variety of shops and a privately operated spa (surcharges).

• Swimming pool - outdoor
• Swimming pool - children's
• Sauna
• Concierge services
• Fitness equipment
• Restaurant(s) in hotel
• Room service (limited hours)
• Bar/lounge
• Parking (free)
• Internet access in public areas - surcharge
• Business services
• Number of rooms: 3
• Safe-deposit box - front desk
• 24-hour front desk
• Porter/bellhop
• Security guard
• Number of floors: 3

• Gift shops or newsstand
• Medical assistance available
• Beauty services
• Currency exchange
• Patio
• Air-conditioned public areas
• Wedding services
• Coffee in lobby
• Complimentary breakfast
• Doorman/doorwoman
• Elevator/lift
• Internet access - wireless
• Children's club
• Multilingual staff
• Poolside bar
• Spa tub
• Tour assistance
• Use of nearby fitness center (complimentary)

Policies

Extra-person charges may apply and vary depending on hotel policy.
Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in. Special requests made via this Web site cannot be guaranteed and may incur additional charges.

• Pets not allowed
• Check-in time is 3 PM
• Check-out time is Noon

Know Before You Go

Men are required to wear long trousers and shirts with sleeves in all dinner specialty restaurants.

Weather-related policies

The following policies are valid only when an official Hurricane Watch has been issued by the US National Hurricane Center for the hotel’s destination.

By definition a Hurricane Watch means that hurricane conditions are possible within the watch area, generally within the next 36 hours. A hurricane watch might change into a hurricane warning when hurricane conditions are expected within the next 24 hours or less.

If guests have to be evacuated to a shelter (as a result of an actual hurricane or as per instruction from the authorities), the hotel will waive the charge for the night(s) that guests must remain in the shelter.

Once guests return to the hotel with basic services available (food, beverage, and lodging with running water and electricity), guests will be charged as a normal stay.

If guests remain in the hotel and basic services are not affected for more than 24 hours, normal charges will apply and no reimbursements will be made. If basic services are interrupted for more than 24 hours, the hotel will waive the charges of the nights that the basic services were not available.

If guests are forced by circumstances to extend their stays beyond their expected departure date and the basic services of the hotel are available, a special distress rate will be defined. This distress rate will be charged directly to each guest at the hotel.

No penalties will be charged if cancellations, no-shows, or early departures occur as a result of a hurricane threat.

Dining

The majority of meals and beverages, plus all gratuities, at the following restaurants, snack spots, and bars are included in the room rate for this resort (scroll up to the All-Inclusive Details section for more information). Guests at Riu Palace Mexico can also have lunch, snacks, and beverages (dinners not included) at three partner resorts (transportation not included). Don Julian - Main resort restaurant with both indoor and outdoor dining areas. International and regional specialties. Theme nights three times weekly. Breakfast, lunch, and dinner. No dress code. Sir Edward - Air conditioned, formal, linen-service restaurant. Gourmet cuisine. Dinner only. Reservations required. Dress code: long trousers and shirts with sleeves for men. Miyagi - Japanese cuisine. Dinner only. Reservations required. Dress code: long trousers and shirts with sleeves for men. Brazilian Rodizio - Brazilian specialty restaurant. Reservations required. Dress code: long trousers and shirts with sleeves for men. Krystal - A la carte restaurant specializing in fusion cuisine that blends local ingredients, regional flavors, and international techniques. Menu developed by Michelin-star Spanish chefs. Reservations required.

La Traviata and Steakhouse - Terrace dining, close to beach area. Italian fare for lunch; steakhouse specialties for dinner. Dinner reservations required. Dress code for dinner: long trousers and shirts with sleeves for men.

El Patio - Open-air dining on the beach. Lunch buffets.

Room service - Available from early morning to late evening.

The resort also provides a lobby bar, beach bar, sports bar, and poolside and swim-up bars. The resort also provides a lobby bar, beach bar, sports bar, and poolside and swim-up bars.

All-inclusive Details

The majority of amenities and activities at this resort are included in the room rate; guests will not be charged extra for meals, drinks, activities, gratuities, or use of both land and water sports equipment. Click each link below for more details.

All-Inclusive food and beverages

All-Inclusive food and beverages

• Unlimited meals and snacks
• Domestic alcoholic and nonalcoholic beverages, and house wine
• Minibar alcoholic and nonalcoholic beverages (restocked every second day)
• In-room liquor dispenser beverages (restocked every second day)
• Room service Continental breakfast (24-hour advance notice)
• Lunches, snacks, and beverages at partner properties Riu Playacar, Riu Yucatan, and Riu Tequila
• Taxes and gratuities
  Not included: Champagne, bottled wines, premium liquors

  Scroll down to the Dining section for restaurant details.

All-Inclusive activities and equipment

All-Inclusive activities and equipment
Water sports

• Snorkeling
• Windsurfing
• Catamarans
• Kayaks (canoes)
• Boogie boards
• Use of two swimming pools/spa tub/beach and pool chaise lounges/towel service
  Not included: Snorkeling trips, scuba-diving courses and certification, fishing trips

  Land sports

• Tennis
• Volleyball
• Table tennis
• Use of fitness center/sauna at resort and at partner property, Riu Yucatan.
  Not included: Spa and beauty products, treatments, services; horse riding; golfing

  Classes/instruction

• Water aerobics
• Introductory group scuba-diving lesson in the pool

All-Inclusive children's activities

All-Inclusive children’s activities
A Kids Club offers children 4–12 a program of supervised activities including:

• Daily activity program
• Use of children’s pool/playground
  Not included: Babysitting services

All-Inclusive entertainment and nightlife

All-Inclusive entertainment/nightlife

• Daily activity program for all ages
• Live nightly entertainment
• Entrance and beverages at La Piñata disco at partner property, Riu Tequila
• Entrance and beverages at La Espuela disco at partner property, Riu Yucatan
  Not included: Transportation to partner properties

All-Inclusive resort and chain-unique inclusions

All-Inclusive resort/chain-unique inclusions

• Access to Mexican Street at partner property, Riu Yucatan
• Lunches, snacks, beverages at partner properties Riu Playacar, Riu Yucatan, and Riu Tequila
• Disco entrance to partner properties, Riu Tequila and Riu Yucatan
  Not included: Transportation to partner properties

Not included

Not included

• Airport transfers
• Transportation to partner properties
• Spa and beauty products, treatments, services
• Optional or outside tours and excursions
• Snorkeling trips; scuba-diving courses and certification; fishing trips
• Motorized water sports
• Incidental purchases
• Telephone, fax, and Internet access charges
• Business services
• Laundry and dry cleaning
• Video and photo services
• Medical services
• Babysitting services
  Airport taxes may or may not be included.

Address

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Avda. Xaman-Ha, Manzana 3, Lote 4

Condominio Playacar

Playa Del Carmen, Quintana Roo 77710

Mexico

Nearest major airport:

Cancun, Mexico (CUN-Cancun Intl.)

Area:

Playa del Carmen, Quintana Roo, Mexico