Norwegian Cruises

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All details below are from Norwegian Cruise Line; are subject to change by the cruise line at any time and without notice; and are for informational purposes only. Any errors and/or omissions resulting in pricing, inventory, content, or other discrepancies are not our responsibility.

Onboard Atmosphere

If a cancellation occurs, the following charges could be assessed:

Garden Villa Category A1, all cruises
Days before departure                                         Charges per person

91 days or more.........................................................No penalty (full refund)
46-90 days.................................................................Deposit amount
30-45 days.................................................................50% of total fare
29 days or fewer.......................................................100% of total fare (no refund)

All Hawaii cruises, any length
Days before departure                                         Charges per person

91 days or more (Holiday only)..................................No penalty (full refund)
76 days or more.........................................................No penalty (full refund)
76-90 days (Holiday only)..........................................Deposit amount
46-75 days.................................................................Deposit amount
8-45 days...................................................................50% of total fare
7 days or fewer.........................................................100% of total fare (no refund)

Cruises 7 days or less excluding Hawaii
Days before departure                                         Charges per person

91 days or more (Holiday only)..................................No penalty (full refund)
76 days or more.........................................................No penalty (full refund)
76-90 days (Holiday only)..........................................Deposit amount
30-75 days.................................................................Deposit amount
8-29 days...................................................................50% of total fare
7 days or fewer.........................................................100% of total fare (no refund)

Cruises 8 days or more excluding Hawaii
Days before departure                                         Charges per person

91 days or more (Holiday only)..................................No penalty (full refund)
76 days or more.........................................................No penalty (full refund)
76-90 days (Holiday only)..........................................Deposit amount
46-75 days.................................................................Deposit amount
8-45 days...................................................................50% of total fare
7 days or fewer.........................................................100% of total fare (no refund)

Air Cancellation Fee Schedule

Cruises 7 days or less excluding Hawaii
Days before departure Charges per person

90-76 days (Holiday only)..........................$200
75-30 days ....................$100 / $200 Holiday Only
29-8 days .....................$200
7 days or less.................100 percent

Cruises 8 days or more excluding Hawaii
Days before departure Charges per person

90-76 days (Holiday only)..................................$200
75-46 days ....................$100 / $200 Holiday Only
45-30 days ....................$200
29-8 days .........................................$250
7 days or less...........................100 percent

Garden Villa Category A1
Days before departure Charges per person

90-76 days (Holiday only)..............$200
90-76 days …………………..............$0 / $200 Holiday Only
75-45 days ..................................$100 / $200 Holiday Only
44-30 days .................................. $100 / $200 Holiday Only
29 days or less ..............................100 percent

Hawaii Cruises / Cruise & Stay
Days before departure Charges per person

From time of air deposit to 91 days (Holiday Only)….. $50
From time of air deposit to 76 days……. $50
90-76 days (Holiday only)..............$50
75-30 days ..................................$100 / 100 percent
29-8 days .................................. $100 / 100 percent
7 days or less ..............................100 percent

Special Programs


MEDICAL SERVICES: A physician and a nurse are on board for each sailing. Please note that we are equipped to provide only basic medical care; we cannot offer care for conditions requiring specialized expertise or equipment. Passengers with such conditions, or in the event of an emergency situation, may be evacuated at their expense.

DOCUMENTATIONS, VISAS AND PASSPORTS: It is your responsibility to check with your travel professional, local immigration office and/or respective embassy or consulate to determine requirements for passports, visas and other documentation, including vaccinations for infectious disease. Passengers denied boarding by local immigration officials for lack of proper documents are not entitled to a cruise refund. Here are some guidelines, but please note that this list is not exhaustive:

  • For travel from the United States to destinations in Canada, Bermuda, Mexico, the Bahamas, the South Pacific and the Caribbean, U.S. and Canadian passengers who are not United States citizens must carry a valid passport and multiple entry visa for entry into the United States (B-2 Visitor’s Visa), or a visa waiver. As visa requirements vary by country and are subject to change, passengers who are not United States citizens are urged to contact your travel professional, local immigration office and/or respective embassy or consulate to determine the entry requirements for your cruise destinations.
  • For travel abroad: As visa requirements vary by country and are subject to change, passengers traveling abroad are urged to contact your local travel professional, local immigration office and/or respective embassy or consulate to determine the entry requirements for your cruise destinations.

Travel Documents and Medical Requirements
Upon embarkation, the Passenger shall have received all medical inoculations necessary for the Holiday and shall have in his/her possession the passage ticket, valid as required for the holiday, passport, visas, medical card and other documents necessary for the scheduled ports of call and disembarkation. Notwithstanding any advice or information provided by or on behalf of NCL from time to time, responsibility for establishing and complying with all entry requirements lies solely with the passenger. The passenger shall be responsible for and keep NCL and/or any third party indemnified in respect of any liability loss damage or expense arising out of any failure to comply with such requirements. The Passenger shall board the Vessel at least one hour before departure time.
At any port or place NCL may refuse to embark or disembark any Passenger who, in the opinion of the Master, Chief Purser, or other authorised Ship's Officer, might be excluded from landing at destination by Immigration or other Governmental Authorities or who may be suffering from contagious or infectious disease or whose presence, in the opinion of the Master, may be detrimental to the comfort or safety of other Passengers or the crew. In such cases the Passenger shall not be entitled to any refund of fare or compensation of any kind. In cases of quarantine of the Vessel involving detention of the Passengers, each Passenger must himself/herself bear all the risks and expenses thereby caused to him/her and will be charged for food and accommodation during the period of detention, payable day by day, if maintained on board the Vessel, and for all other quarantine fees and expenses assessed or incurred on his/her account.

Service Charge: A fixed service charge of $10 per person, per day will be added to your onboard account. For children ages 3-12, a $5 per person per day charge will be added to your onboard account; there is no charge for children under the age of three. The crew is encouraged to work together as a service team and is compensated by a combination of salary and incentive programs that the service charge supports. It is NCL's earnest wish that you enjoy your Freestyle Cruise experience and that the entire crew in all areas of the ship will provide you with the standard of service for which NCL is known. Therefore, if you have any concerns about the service you receive during your cruise, please bring them to the immediate attention of the reception desk staff on board so that they can address any issues in a timely manner before the cruise is over. Both NCL and NCL America have a structured guest satisfaction program on board designed to handle any concerns raised by guests relating to the service or on board product quickly and efficiently. In almost all cases there is a satisfactory solution to any issues which are raised and NCL makes sure guests can focus on enjoying their cruise vacation. In the unlikely event NCL cannot satisfactorily resolve the issue through NCL's guest satisfaction program, guests will be able to adjust the service charge according to the level of inconvenience they feel they have experienced. The clear priority is to have the opportunity of resolving the issue, when it happens, to everyone’s complete satisfaction.

Gratuities: Unlike most other ships in the cruise industry, there is no required or recommended tipping on NCL America or Norwegian Cruise Line ships. Guests should not feel obliged to offer a gratuity for service that is generally rendered to all guests. However, all of the staff is encouraged to "go the extra mile", and so they are permitted to accept cash gratuities entirely at the discretion of our guests who wish to acknowledge particular staff members for exceptional or outstanding service. In other words, there is genuinely no need to tip but you should feel free to do so if you have a desire to acknowledge particular individuals. Also, certain staff positions provide service on an individual basis to only some guests. We encourage those guests to acknowledge good service from these staff members with appropriate gratuities. For example, for guests purchasing bar drinks the recommended gratuity is 15 percent. Similarly, for guests using concierge and butler services, we recommend they consider offering a gratuity commensurate with services rendered.

BOARDING AND CHECK-IN GUIDELINES: There are new government regulations now in place requiring cruise lines to submit final departure manifests at least 60 minutes prior to sailing. Guests should be onboard two hours prior to the departure time. Guests are also encouraged to check-in online where available no later than 3 days prior to sailing.

Required information for check-in is as follows:

  • Reservation number
  • Ship
  • Sail date
  • Guest's name
  • Date of birth
  • Country of birth
  • Country of citizenship
  • Document type
  • Document number

About your cruise


PASSENGERS WITH SPECIAL NEEDS: Whenever possible, NCL will try to accommodate passengers with special needs. However, the following conditions apply:

  • Any physical disability or medical condition that requires special treatment or attention must be reported to NCL’s Passenger Courtesy Department when the reservation is made.
  • NCL has the right to refuse or revoke passage to anyone who, in its judgment, is in a physical or mental condition unfit for travel or who may require care beyond that which NCL can provide.
  • NCL reserves the right to deny participation in certain activities based on past or present medical conditions. For questions about eligibility, please contact our Passenger Courtesy Department.
  • All passengers with disabilities must be self-sufficient and should travel with a passenger who will provide any assistance needed during the cruise or in the event of an emergency.
  • Passengers who use a wheelchair must provide their own small, collapsible type and may find certain areas of the ship inaccessible. Please note that there is a 5”-6” riser in regular cabin bathrooms, and bathroom doors are 20”-22” wide. There are wheelchair accessible cabins available in various categories.

    Content provider


    The Contract
    The transportation of passengers and baggage is governed by the terms and conditions of the Passenger Ticket Contract contained in the Passenger Cruise Ticket. Your acceptance of the Passenger Ticket Contract and acceptance of passage on the vessel constitute acceptance of the terms, conditions and information contained in this brochure and the Passenger Ticket Contract. The Passenger Ticket Contract contains information that affects your legal rights, and we recommend you read the terms carefully.

    Baggage Loss or Damage
    Baggage lost or damaged when boarding or disembarking the ship must be reported and an Irregularity Report must be filed with the Purser's Office or NCL personnel prior to ship's departure from port or prior to leaving the local customs area. NCL will not be responsible for any loss or damage which is not so reported. Any liability for loss or damage to personal baggage shall be limited to $100 per passenger or otherwise in accordance with the Passenger Ticket Contract provisions. Passengers' baggage and property are transported, stored and handled at owners' risk at all times. NCL strongly urges you to insure all baggage and personal effects prior to leaving your residence.

    Guarantee and Rate
    Once we have received your deposit or full payment, the cruise rate is secure except in the event of substantial increases in operating costs, tariffs or taxes prior to the sailing date. In such cases, we reserve the right to add a surcharge. If you select an Air/Sea package, additional governmental taxes and customs fees may apply. All assessed government or quasi-government fees and taxes are subject to change without notice at any time, and we reserve the right to add a surcharge for these fees and taxes whether you have a confirmed booking under deposit or have made final payment. All rates and information subject to change.

    Passengers with Special Needs
    Whenever possible, NCL will try to accommodate passengers with special needs. However, the following conditions apply:

    • Any physical disability or medical condition that requires special treatment or attention must be reported to NCL's Passenger Courtesy Department when the reservation is made.
    • NCL has the right to refuse or revoke passage to anyone who, in its judgment, is in a physical or mental condition unfit for travel or who may require care beyond that which NCL can provide.
    • NCL reserves the right to deny participation in certain activities based on past or present medical conditions. For questions about eligibility, please contact our Passenger Courtesy Department.
    • All passengers with disabilities must be self-sufficient and should travel with a passenger who will provide any assistance needed during the cruise or in the event of an emergency.
    • Passengers who use a wheelchair must provide their own small,collapsible type and may find certain areas of the ship inaccessible.
      Please note that there is a 5"6" riser in regular stateroom bathrooms, and bathroom doors are 20" 22" wide. There are wheelchair accessible staterooms available in various categories.

    Itinerary Changes
    In the event of strikes, lockouts, stoppages of labor, riots, weather conditions, mechanical difficulties or any other reason whatsoever, NCL has the right to cancel, advance, postpone or substitute any scheduled sailing or itinerary without prior notice. NCL shall not be responsible for failure to adhere to published arrival and departure times for any of its ports of call. NCL may, but is not obliged to, substitute another vessel for any sailing and cannot be liable for any loss to passengers by reason of such cancellation, advancement, postponement or substitution. Reservations are subject to change or cancellation in the event of a full-ship charter, and in such event, NCL shall refund all passage monies paid by the passenger.

    Medical Services
    A physician and a nurse are on board each sailing. Please note that we are equipped to provide only basic medical care; we cannot offer care for conditions requiring specialized expertise or equipment. Passengers with such conditions, or in the event of an emergency situation, may be evacuated at their expense.

    Minors
    A passenger under 18 years of age must be accompanied in the same or connecting stateroom by a passenger 21 years of age or older who expressly agrees to be responsible for this minor throughout the cruise. This includes, but is not limited to, preventing the purchase or consumption of alcohol and preventing the violation of any ship rules. If the accompanying adult is not the minor's parent or legal guardian, a notarized parental/guardian consent letter that authorizes the minor's travel and further authorizes medical treatment in case of an emergency must be delivered to an NCL representative at the pier. Failure to produce this letter at embarkation may result in boarding being denied with no refund provided. Note: Two people under the age of 18 may travel together in the same stateroom without someone over the age of 21 in the same stateroom, if they purchased the cruise under the family plan and have at least one person over the age of 21 in the adjoining stateroom.

    Infant Policy

    As of January 2007, NCL/NCLA will no longer allow infants that are under the age of 6 months to sail on any vessel, with the exception of infants booked prior to 1/16/2007.

    When booking a new reservation with an infant, the travel agent/guest MUST be asked if the infant is 6 months or older and this information MUST be documented in Comments. Additionally, the travel agent/guest MUST be advised that guests will be denied boarding if their infant is under the age of 6 months at time of embarkation.

    Pregnancy
    Pregnancy must be regarded as a medical condition. An expectant mother's application for passage must be accompanied by a medical certificate establishing her due date and fitness to travel, and acceptance is subject to the following conditions:

    • NCL will not be responsible or liable for any complications of pregnancy which arise or occur during the cruise.
    • NCL will not accept passengers who will have entered their 24th week of pregnancy by the time their travel with NCL concludes.
    • For further information, please contact our Passenger Courtesy Department.

      Refusal of Passage
      NCL reserves the right to decline to accept or retain any person as a passenger on the cruise at any time. Each passenger - or if a minor, his/her parent or guardian - shall be liable to and reimburse NCL for all damage to the ship and its furnishings, equipment and property caused by any willful or negligent act or omission on the part of the passenger. The ship's captain may refuse transportation to any passenger or may require any passenger to disembark who, in the sole discretion of the ship's captain, is believed to be dangerous to himself or herself, or others, or disturbs NCL's other passengers or crew. Such passenger may be left at any port or place the ship calls without any liability to NCL. NCL shall not be required to refund any portion of the fare paid by any passenger who must leave the ship prematurely for any of the reasons set forth in this paragraph or who voluntarily disembarks or leaves the ship for any other reason, nor shall it be responsible for lodging, medical care expenses, meals, return transportation or other expenses incurred by the passenger.

      Transportation Liability
      In arranging for the transportation of passengers to and from the vessel or for excursions, accommodations or any other activities away from the vessel, NCL does so only as a convenience to the passenger. The passenger hereby agrees that NCL shall not be liable or responsible in any respect for any property damage or personal injury arising from the selection of any mode of transportation, accommodation, excursion or activity on the passenger's behalf.

      • NCL disclaims any responsibility for personal injury or property damage arising out of the acts, omission or negligence of any air carrier, hotel, restauranteur or other provider of services offered in addition to the ship's cruise, such as concessionaires operating photography, shops, beauty salon, laundry, gaming, etc.
      • NCL shall not be responsible for any damage or inconvenience caused by late air, car or motorcoach arrivals, nor for any personal injuries or loss or damage to baggage or other property occurring off the vessel.
      • Any liability for loss or damage to personal baggage is in accordance with the Passenger Ticket Contract provisions. Passengers' baggage and property are transported, stored and handled at owners' risk at all times.
      • NCL is not responsible or liable for any loss, theft, pilferage, damage or delay to passengers' baggage or personal effects. Air, car, motorcoach and ground transfer shall be the responsibility of the provider of the services and in accordance with applicable limitations.
      • As a convenience to passengers, NCL may sell tickets for shoreside tours or arrange other services which are operated by independent contractors, but NCL shall not be responsible in any way whatsoever for any damage, loss, injury or death arising out of any service provided ashore or by any airline, motel, hotel, ground carrier or any other provider of any of the services provided or offered in addition to the ship's cruise.
      • NCL also reserves the right to change or abandon all or any part of a tour program or other services provided by third parties and to change the itinerary whenever advisable or necessary. In this case, NCL will not be responsible for any losses or expenses caused by reason of such changes or abandonment.
      • NCL's responsibility does not extend beyond the vessel. Therefore, any arrangements made by or for passengers either before boarding the ship or whenever disembarking entirely from the ship are at the passengers' own risk. Passengers going ashore on their own are responsible for reboarding the ship prior to departure from port.

        Applicable Law and Forum
        Any and all disputes or matters whatsoever incident to, arising from or connected with the Passenger Ticket Contract or your cruise shall be governed by the general maritime law of the United States of America, including its conflicts of law principles. Furthermore, all disputes and matters whatsoever incident to, arising from or connected with this Passenger Ticket Contract or your cruise, including, without limitation, personal injury, illness or death, shall be litigated, if at all, by you individually and not as a member of any class against NCL before a court of proper jurisdiction located in Miami-Dade County, Florida, U.S.A., to the exclusion of the courts of any other country, state, city or county. Passenger hereby waives any venue or other objection that may be available to any such action or proceeding being brought in said court. The limitations set forth in this Section shall also apply to, and be for the benefit of, any agents, independent contractors, concessionaires and suppliers of NCL.

        Your Travel Agent
        Your travel agent acts for you in making the arrangements for your cruise and any related travel, lodging and tours. NCL cannot be responsible for the financial condition or integrity of any travel agent utilized by you. NCL is not responsible for any representations or conduct of your travel agent, including, but not limited to, failure to remit your deposit or other funds to NCL, for which you shall at all times be liable to NCL, or any failure to remit a refund from NCL to you.

        Safety and Security
        NCL visits a large number of ports in numerous countries around the world. At any given moment there are likely to be “trouble spots” in the world in terms of crime and/or war or terrorist actions. Accordingly, it may be necessary to change the published cruise or shore excursion itinerary. Any such changes are for your safety and beyond NCL's control. While NCL endeavors to provide reasonable protection for your comfort and safety on board its ships, NCL cannot guarantee freedom from all risks associated with war, terrorism, crime or other potential sources of harm. NCL reminds all passengers that they must ultimately assume responsibility for their actions while ashore. The U.S. Department of State and other similar government agencies regularly issue advisories and warnings to travelers giving details of local conditions in specified cities and countries according to the agency's perception of risks to travelers. NCL strongly recommends that passengers and their travel professionals obtain and consider such information when making travel decisions.

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