Hotel Information: This family Mexico resort on the scale of a theme park, is like a small town containing exceptional parks and recreation areas. Because the hotel sections are limited to three stories and green spaces abound, the resort's size never overwhelms. Long-term visits reward guests with ample opportunity to explore the resort and perhaps encounter a colorful toucan in its natural environment. Seeing iguanas sunning themselves is a certainty.

Amenity highlights: Lodging at the resort is divided into four sections. With the exception of the colorful, village-like Pueblo de Rio along the river, each section has its own pool and sundecks. In the exclusive, 45-suite Royal Club, the private pool complex includes a 30-foot-diameter hot tub. In the 128-room Cangrejo section, the large pool is crossed by a stone bridge and contains five cool-water spas tubs. The resort's main pool is located at the 393-room Flamenco section. It consists of three enormous swimming areas connected by channels beneath stone bridges.

Each guest receives a one-day pass to world-renowned Xcaret Park, the adjacent nature park that is one of Yucatan's principal visitor attractions (this offer is not valid in the Sizzling Savings or Super Saver room categories). Xcaret was an important Mayan port and ceremonial center and now serves as an eco-entertainment park, archeological site, and nature reserve. Some 25 attractions are scattered throughout, including a wild bird breeding aviary, butterfly pavilion, jaguar sanctuary, orchid conservatory, and coral-reef aquarium.

Insider tip: On the beach is a temazcal (traditional Mayan sweat lodge) shaped like a stone igloo. Guests sweat in steam produced by scented water poured on heated volcanic stones (surcharge).

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Rooms

The majority of amenities, activities, and gratuities at this resort are included in the room rate; guests will not be charged extra for the majority of amenities and activities (scroll up to the All-Inclusive Details section for more information).

This Occidental Grand Xcaret offers 769 guestrooms and suites, located in a number of small three-story buildings surrounded by gardens, pools, and river channels. There are no elevators. All rooms are spacious, and feature contemporary dark-wood furniture and barefoot-friendly tile or marble floors. Bathrooms contain a roomy, marble stall shower with a bench and a marble vanity but do not include a tub. Each room has a balcony or terrace furnished with table and chairs.

Room Amenities

• Air conditioning
• Balcony
• Housekeeping (daily)
• Telephone
• Hair dryer
• In-room safe
• Cable/satellite TV
• Desk
• Ceiling fan
• Clock radio
• Cribs (infant beds) available
• Climate control

• Blackout drapes/curtains
• Internet access - surcharge
• Voice mail
• Direct-dial phone
• Internet access - dial-up
• Refrigerator
• Bottled water in room (complimentary)
• Designer toiletries
• Makeup mirror
• Sewing kit
• Child care (in room, surcharge)
• Electronic/magnetic keys
• Rollaway beds

Recreation

The majority of recreational activities and facilities described below are included in the room rate for this resort (scroll up to the All-Inclusive details section for more information).

Non-stop activities at this resort cover a wide range of interests: stretching and jogging sessions, pool games, contests, tournaments, bingo, and tennis clinics. Guests also can take advantage of the resort’s location by exploring the local area on ecological and cultural hikes as well as on bicycle tours.

Popular activities nearby include deep sea fishing for mahi mahi and blue marlin; scuba diving at Barracuda reef with a sunken ship, and snorkeling. Golf enthusiasts can take advantage of the 18-hole par 72 course designed by Robert Von Hagge, which is 10 km (6 miles) away. Hotel staff can help arrange local area activities.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

• Kayaking
• Snorkeling on site
• Fishing nearby
• Swimming on site
• Golf - miniature on site
• Tennis on site

• Golfing nearby
• Scuba diving on site
• Aerobics
• Volleyball on site
• Basketball
• Playground on site

Property Amenities

The majority of amenities, activities, and gratuities at this Occidental Grand Xcaret are included in the room rate; guests will not be charged extra for the majority of amenities and activities (scroll up to the All-Inclusive Details section for more information).

Hotel facilities include: a health-and-beauty spa complete with sauna, steam room, and spa tub with various kinds of massage and body and facial treatments; a state-of-the-art fitness center; a business center with Internet access; and an indoor/outdoor children's activities center that includes video games, a pool, and a playground. Activities for both adults and children begin in the morning and run until well after dark. Among them are water aerobics, dance lessons, beach volleyball, and bicycle tours. Like all major Mayan Riviera hotels, the hotel is equipped with a water-purification system.

• Swimming pool - outdoor
• Swimming pool - children's
• Spa tub
• Fitness equipment
• Health club
• Nightclub
• Poolside bar
• Swim-up bar
• Supervised child care/activities
• Private beach
• Bar/lounge
• Babysitting or child care
• Hair salon
• Conference room(s)
• Shopping on site
• Currency exchange
• Laundry facilities
• Internet access in public areas - surcharge
• Tour assistance
• Medical assistance available
• Full-service health spa
• Massage - treatment room(s)
• Sauna
• Complimentary newspapers in lobby
• Multilingual staff
• Concierge desk

• Parking (free)
• Patio
• Gift shops or newsstand
• Restaurant(s) in hotel
• Audio-visual equipment
• Event catering
• Business center
• Banquet facilities
• Ballroom(s)
• Meeting rooms (small groups)
• Internet access in public areas - high speed
• Internet access in public areas - dial-up
• Cell phone/mobile rental
• Number of rooms: 769
• Porter/bellhop
• 24-hour front desk
• Translation services
• ATM/banking
• Beauty services
• Children's club
• Coffee in lobby
• Clubhouse
• Grocery
• Air-conditioned public areas
• Elevator/lift
• Umbrella
• Wedding services

Policies

Extra-person charges may apply and vary depending on hotel policy.
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

• Pets not allowed
• Check-in time is 3 PM
• Check-out time is Noon

Dining

The majority of meals and beverages, plus all gratuities, at the following restaurants, snack spots, and bars are included in the room rate for this resort (scroll up to the All-Inclusive Details section for more information).

Le Buffet - Located at the center of this all-inclusive resort, in the main complex. This large, high-ceilinged casual-dress restaurant serves international buffets for breakfast, lunch, and dinner.

Sonora Grill - The Mexican state of Sonora is cattle country and this steakhouse celebrates the state with Western decor and grilled steaks, seafood, chicken, and pork. Dinner only. Reservations and resort wear required.

Sample menu for Sonora Grill

Sample menu for Sonora Grill
Appetizers:

• Fresh salad bar
• Ox-tail consommé soup
  Main courses:
• Steak broschette with criolla sauce
• Chicken and shrimp pita fajitas
• Xcaret’s steak fillet
  Desserts:
• Selection of buffet desserts

Los Olivos - In a relaxed ambience reminiscent of a seaside Mediterranean spot, Los Olivos serves Italian food. Dinner only. Reservations and resort wear required.

Sample menu for Los Olivos

Sample menu for Los Olivos
Appetizers:

• Fresh salad bar
• Pasta selection
• Zucchini cream soup with smoked salmon
  Main courses:
• Tuna Mediterranean
• Chicken in marsala sauce
• Scampi fortalezza

La Hacienda - This colorful dinner house features Mexican specialties. Dinner only. Reservations and resort wear required.

Sample menu for La Hacienda

Sample menu for La Hacienda
Appetizers:

• Salad bar
• Appetizer bar
• Tortilla soup
  Main courses:
• Lamb in two sauces of avocado and red peppers
• Red snapper fillet veracruz style
• Surf & Turf tampiqueña style
  Desserts:
• Selections from dessert buffet

D'Oriental - Red walls, wood ceiling, hanging paper lamps, and a parasol create an Asian atmosphere for Chinese, Japanese, Thai, and Indian food. Dinner only. Reservations and resort wear required.

Sample menu for D'Oriental

Sample menu for D’Oriental
Appetizers:

• Miso soup
• Cucumber salad
• Hot and sour soup
  Main courses:
• Minced chicken lettuce tacos
• Teppan yaki
• Beef Szechuan
  Desserts:
• Banana tempura and vanilla ice cream
• Ginger and tangerine tarts
• Midori custard flan

El Pescador - This open-air, beachside restaurant shaded by an enormous palapa serves seafood. Reservations and resort wear required for dinner.

Sample menu for El Pescador

Sample menu for El Pescador
Appetizers:

• Mixed veggie salad
• Imperial ceviche
• Soup of the day
  Main courses:
• Grilled tuna
• Shrimps and scallops in lobster sauce
• Salmon in jalapeño sauce
  Desserts:
• Fruits Macedonia
• Cheesecake
• Chocolate cake

Pacos Tacos - Located on the dining arcade's upper level, this casual snack spot features light Mexican fare. Open-air terrace seating in the evening.

La Piazza - Adjacent to Pacos Tacos on the dining arcade's upper-level terrace, La Piazza serves antipastos, pizza, and desserts in the evenings. Casual dress. Reservations not required.

El Lago - This spot by the main pool in the resort's Flamenco lodging section features light lunches and snacks.

Kids Club - Features kid menu favorites.

Royal Club - Reserved for Royal Club guests only. Relaxed but elegant, this serves meals in an all-white setting of draped muslin and table linen. Air-conditioned and roofed by a palapa.

Lobby Bar - Open late morning to midnight.

Terraza Bar - Open late afternoon to late night.

La Bodeguita Bar - Open evenings only.

Pool Bars - In both Flamenco and Cangrejo areas. Open late morning through the afternoon.

The Hundido Bar - Flamenco area. Open late morning through the afternoon.

El Lago Bar - Located at the main pool. Open late morning through the afternoon.

Beach Club Bar - Open mid-morning through the afternoon.

Beach Bar - Open mid-morning through the afternoon.

Sport Bar - Open late afternoon until the wee hours of the morning.

Palenque Disco - Open from late evening.

All-inclusive Details

The majority of amenities and activities at this resort are included in the room rate; guests will not be charged extra for meals, drinks, activities, gratuities, or use of both land and water sports equipment.

All-Inclusive food and beverages

All-Inclusive food and beverages

• All meals and snacks at 11 on-site eateries
• Alcoholic and non-alcoholic beverages at restaurants and bars
• Beach beverage service
• In-room refreshments in compact refrigerator (restocked every second day)
• Taxes and gratuities
  Not included: Private reserve wines and liquors; use of Royal Club restaurant, which is restricted to Royal Club guests (scroll down to Royal Club inclusions for details).

  Scroll down to the Dining section for restaurant/menu details.

All-Inclusive activities and equipment

All-Inclusive activities and equipment
Water sports

• Volleyball
• Water polo
• Daily program for activities and non-motorized water sports
• Use of 5 pools/spa tubs/towel service/beach and pool chairs
  Not included: Motorized water sports; snorkeling tours; scuba diving courses, certification, tours

  Land sports

• Mini-golf
• Shuffleboard
• Archery
• Ping pong
• Tennis
• Darts
• Soccer
• Use of fitness center

  Tours

• Bicycle tours
• Ruins discovery tours
• Ecological and cultural hikes

  Classes

• Stretching
• Spanish lessons
• Dancing lessons
  

All-Inclusive children's activities

All-Inclusive children’s activities

• Kids’ Club offers supervised activities for children 12 and under with a daily schedule of activities, games, and lessons.
• Use of children’s pool, playground
• Access to children’s only restaurant
  Not included: Babysitting services

All-Inclusive entertainment-nightlife

All-Inclusive entertainment/nightlife

• Each guest receives complimentary one-day entrance to Xcaret Park (US$59 value)
• Banda Fun Club
• Mini disco
  Nightly scheduled entertainment:
• Musical dance show
• Dance contest
• Cuban and international dance revue
• Musical quiz
• Gran fiesta Mexicana
• Caribbean Explosion Dance show
• Karaoke

All-Inclusive spa-health club

All-Inclusive spa/health club
Use of:

• Sauna
• Steamroom
• Spa tub
• Fitness center
  Not included: Massages, facial and body treatments, beauty services, body scrubs and masks, Temazcal.

All-Inclusive Royal Club room-suite guests only

All-Inclusive Royal Club room/suite guests only

• Separate reception area
• Private lounge
• Private restaurant
• Bar service with international drinks
• Room service morning to late evening
• Assistant and Concierge service
• Daily restocking of in-room compact refrigerator
• Room amenities including CD player, spa tub, bathrobes

Not included

Not included

• Airport transfers
• Spa and beauty treatments and services
• Optional or outside tours and excursions
• Motorized water sports
• Snorkeling tours, scuba diving courses, trips
• Incidental purchases
• Telephone, fax, and Internet access charges
• Business services
• Laundry and dry cleaning
• Video and photo services
• Babysitting services
  Airport taxes may or may not be included.

Policies

Policies
Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Scroll down to the Policy section for more details.

Address

Carretera Federal 307

Chetumal a Puerto Juarez, KM 381

Xcaret, Quintana Roo 77710

Mexico

Nearest major airport:

Cancun, Quintana Roo, Mexico (CUN-Cancun Intl.)

Area:

Xcaret, Quintana Roo, Mexico