Hotel Information: This casual beach resort attracts a largely European clientele of couples and families. Low-rise buildings housing guestrooms are spread out along the edge of the Caribbean’s blue-green waters. New air-conditioned structures house most of the public areas, lending a cool, comfortable feeling to the resort.

Amenity highlights: A vast coral reef lies less than one km (one-third of a mile) off the resort’s powdery, white-sand beach, making the calm, clear water perfect for snorkeling. The resort also has four pools (including a quiet pool), two theaters with regular evening shows, seven restaurants, eight bars, and on-site tour services. The Kin Ha Spa offers a variety of beauty and spa treatments (surcharges), a Temazcal steam bath, and yoga classes.

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Rooms

The majority of amenities, activities, and gratuities at Grand Oasis Riviera Maya All Inclusive are included in the room rate; guests will not be charged extra for the majority of amenities and activities (scroll up to the All-Inclusive Details section for more information).

This Riviera Maya resort’s 356 air-conditioned guestrooms are located in four buildings of two and three stories (no elevators). The buildings are connected by walkways made of seashell and stone; buildings are screened by lush tropical landscaping.

Rooms are decorated in a modern Mexican style using earth tones, with tile or marble floors and wood-and-iron furnishings. Bathrooms have porthole windows and deep tubs and Roman-style showers (step-in shower with high sides).

Room Amenities

• Premium TV channel(s)
• Cable/satellite TV
• Balcony
• Patio
• Climate control
• Air conditioning
• Direct-dial phone
• Minibar
• Wake-up calls
• Housekeeping
• Turndown service (on request)

• Shower/tub combination
• Extra towels/bedding in room
• Massage - available in room
• Complimentary toiletries
• Hair dryer
• Child care (in room, surcharge)
• Iron/ironing board (on request)
• In-room safe
• Window opens
• Rollaway beds
• Cribs (infant beds) available
• Smoking rooms

Recreation

The hotel provides complimentary nonmotorized water sports and equipment, including snorkeling, surfing, and kayaking. Tennis, soccer, and beach and pool volleyball are other popular activities. An introductory scuba-diving lesson is offered in a pool. Night tennis carries a surcharge. A pitch and putt course is located at the entrance to the resort (surcharges for clubs and balls). Additional activities, including PADI scuba-diving certification and deep-sea fishing, are available through the on-site dive center and nearby marina and incur a surcharge.

Golfers can arrange tee times for the 18-hole course at Playacar Golf Club, 35 km (22 mi) away. Guests can also enjoy horseback riding within eight km (five mi).

The recreational activities listed below are available either on-site or near the hotel; fees may apply.

• Golfing nearby
• Golf - driving range nearby
• Kayaking on site
• Scuba diving on site
• Snorkeling on site
• Surfing/boogie boarding on site
• Rowing or canoeing on site
• Swimming on site
• Windsurfing on site
• Boat launch nearby
• Motor boating nearby
• Yoga classes/instruction on site

• Tennis on site
• Running track/path on site
• Basketball on site
• Volleyball on site
• Aerobics on site
• Bicycle rentals on site
• Hiking/biking trails nearby
• Horse riding/rental nearby
• Helicopter/airplane sightseeing nearby
• Skydiving nearby
• Bird watching nearby
• Fishing on site
• Playground on site

Property Amenities

The majority of amenities, activities, and gratuities at this resort are included in the room rate; guests will not be charged extra for the majority of amenities and activities (scroll up to the All-Inclusive Details section for more information).

Three of the Grand Oasis Riviera Maya’s four pools are located by the beach and are the sites of daily activities; the fourth is at the back of the property and is designated a quiet pool. Guests have access to two lighted hard-surface tennis courts (surcharge for night use), a multipurpose court, and a pitch and putt course. An on-site spa offers beauty treatments for a surcharge and yoga classes, and guests can work out at a fitness center. Nightly performances take place in two open-air theaters.

Grand Oasis Riviera Maya guests receive complimentary exchange privileges for all facilities at the other six Oasis resorts, including access to all food and beverage outlets.

• Swimming pool - outdoor
• Poolside bar
• Swim-up bar
• Spa services on site
• Full-service health spa
• Massage - treatment room(s)
• Concierge desk
• Complimentary newspapers in lobby
• Fitness equipment
• Restaurant(s) in hotel
• Bar/lounge
• Limo or Town Car service available
• Parking (free)
• Parking (secure)
• Business center
• Internet access in public areas - surcharge
• Internet access in public areas - high speed

• 24-hour front desk
• Number of rooms: 356
• Porter/bellhop
• Security guard
• Multilingual staff
• Safe-deposit box - front desk
• Currency exchange
• Gift shops or newsstand
• Medical assistance available
• Tour assistance
• Translation services
• Dry cleaning service
• Library
• Air-conditioned public areas
• Caters to singles
• Caters to couples
• Caters to families
• Wedding services

Policies

Extra-person charges may apply and vary depending on hotel policy.
Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in. Special requests made via this Web site cannot be guaranteed and may incur additional charges.

• Pets not allowed
• Check-in time is 3 PM
• Check-out time is Noon

Know Before You Go

Late check-out may be available for a surcharge.

Guests must inform the Oasis Plus desk of the date and time they plan to visit a partner hotel.

Children six years and younger stay free of charge when occupying the same room as their parent or guardian. Children 7–12 years pay the child rate.

Weather-related policy

Hurricane Policy: In the event the United States National Weather Center issues a Category 1 hurricane warning or higher that is predicted to affect this property's location and is in effect within 72 hours prior to guests' arrival, the following policies apply:

• All cancellation and/or no-show penalties waived for guests who cancel their reservations due to the hurricane warning
• Rate protection for guests who wish to postpone their stay for up to one year following the original arrival date; guests must stay at the original resort within the same travel period as the original booking
  Oasis Hotels & Resorts Mexico Hurricane Policy is subject to change and may be discontinued without notice.

Dining

The majority of meals and beverages, plus all gratuities, at the following restaurants, snack spots, and bars are included in the room rate for this resort (scroll up to the All-Inclusive Details section for more information). Guests enjoy day facilities, including food and beverage outlets, at six partner resorts (transportation not provided).

Arrecifes - Buffet service for breakfast, lunch, and dinner. Guests may dine indoors or outside on the terrace with ocean views. Careyes - À la carte Mexican nouvelle cuisine. This restaurant caters to an older audience and does not allow children under 12 years of age. Dinner only; reservations required. Dos Lunas - À la carte Italian cuisine prepared with Caribbean accents. Breakfast, lunch, and dinner served. Reservations required for dinner. Akeru - Seafood served Asian-fusion style. Dinner only; reservations required. Serape Grill - Tex-Mex and grilled specialties served rodizio style for lunch and dinner. Reservations required for dinner.

Sushi Beach Bar - Beachside snack bar with drinks, snacks, and daily lunch service.

Snack La Terraza - Snacks and sandwiches served noon to evening.

This resort has eight bars, including a cigar and coffee bar, swim-up bars, health bars, and a club-house bar.

All-inclusive Details

The majority of amenities and activities at this resort are included in the room rate; guests will not be charged extra for meals, drinks, activities, gratuities, or use of both land and water sports equipment. Click each link below for more details.

All-Inclusive food and beverages

All-Inclusive food and beverages

• Daily meals and snacks
• Unlimited domestic alcoholic beverages, including house wines
• Unlimited domestic nonalcoholic beverages
• Beach wait service food and drink
• Taxes and gratuities
  Not included: Imported wines or liquors; select meal items

  Scroll down to the Dining section for restaurant/menu details.

All-Inclusive activities and equipment

All-Inclusive activities and equipment
Water sports

• Kayaking
• Snorkeling
• Pedal boating
• Pool volleyball
• Use of four swimming pools/two spa tubs/beach and pool chaise lounges/towel service
  Not included: Snorkeling trips; scuba-diving courses, certification, and trips; motorized water sports

  Land sports

• Tennis (day)
• Beach volleyball
• Soccer
• Use of fitness center
• Pitch and putt course
  Not included: Golf and tennis clinics, tennis (night), pitch and putt clubs and balls

  Classes/instruction

• Introductory scuba-diving lesson in pool
• Water aerobics
• Aerobics
• Dance
• Yoga

All-Inclusive entertainment and nightlife

All-Inclusive entertainment/nightlife

• Daily activities program
• Nightly entertainment, including theme parties with music, dance, and performances

All-Inclusive resort exchange privileges

All-Inclusive resort exchange privileges

• Food, drink, and all facility exchange privileges at the other six Oasis resorts (guests must inform the Oasis Plus desk of the date and time they plan to visit a partner hotel)
  Not included: Transportation to partner resorts

Not included

Not included

• Imported wines or liquors; select meal items
• Snorkeling trips; scuba diving courses, certification, and trips; motorized water sports
• Tennis (night)
• Golf and tennis clinics
• Pitch and putt clubs and balls
• Airport transfers
• Transportation to partner resorts
• Optional or outside tours and excursions
• Spa treatments and services
• In-room safe
• Incidental purchases
• Telephone, fax, and Internet access charges
• Business services
• Laundry and dry cleaning
• Video and photo services
• Babysitting services
• Medical services
  Airport taxes may or may not be included.

Address

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Km. 251 Carretera Chetumal Puerto Juarez

Akumal, Quintana Roo 77780

Mexico

Nearest major airport:

Cancun, Mexico (CUN-Cancun Intl.)

Area:

Akumal - Kantenah, Quintana Roo, Mexico