Hotel Information: Within the Playacar Resort complex, this all-inclusive oceanfront resort offers close proximity to championship golf, a full-service spa, the ferry to Cozumel Island, and the popular Fifth Avenue thoroughfare. Nestled amid tropical landscaping, the resort offers top-notch services and tends to attract vacationers and honeymooners who prefer a serene environment.

Amenity highlights: A large freeform pool meanders along the oceanfront and includes a swim-up bar and numerous lounge chairs. Tennis and beach volleyball are other recreational options. Dining includes casual buffets as well as Italian and Asian specialty restaurants. In-room dining is available 24 hours a day. Exchange privileges with companion resorts include couples-only Sun Palace and adults-only (18 and over) Aventura Spa Palace.

Insider tip: Locals and visitors alike agree that the heart of Playa del Carmen is Fifth Avenue, home to a concentrated number of popular shops, restaurants, cafés, and bars. Guests at this resort are only one block away from Fifth Avenue, which extends 3 km (2 mi) in one direction and 1.5 km (1 mi) in the other.

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Rooms

Playacar Palace All Inclusive offers 208 guestrooms in a 5-story property. Business-friendly rooms are equipped with direct-dial phones. Guestrooms have coffee/tea makers. Bathrooms include jetted tubs, separate bathtubs and showers, and bathrobes. Complimentary bottled water is provided in room. Guestrooms provide minibars and slippers. They also provide air conditioning. Services include a turndown service, housekeeping, and wake-up calls.

Room Amenities

• Internet access - wireless
• Cable/satellite TV
• Premium bedding
• Patio
• Balcony
• Air conditioning
• Climate control
• Direct-dial phone
• Internet access - complimentary
• Bottled water in room (complimentary)
• Minibar
• Coffee/tea maker
• Wake-up calls

• Housekeeping (daily)
• Turndown service
• Designer toiletries
• Bathrobes
• Hair dryer
• Jetted tub
• Slippers
• Separate bathtub and shower
• Iron/ironing board
• In-room safe (accommodates laptop)
• Clock radio
• Window opens
• Cribs (infant beds) available
• Smoking rooms

Recreation

The majority of recreational activities and facilities described below are included in the room rate for this resort (scroll up to the All-Inclusive details section for more information).

A large outdoor pool with swim-up bar meanders along the oceanfront and is surrounded by a large sundeck and lounge chairs that face the sea. Tennis courts and beach volleyball are also provided. Ages 4–12 have access to a complimentary kids club and a children’s pool.

Guests can use complimentary kayaks (canoes) at Maroma Beach Club, 14.5 km (9 mi) away, as well as the fitness center at Playacar Spa & Golf Club, one km (0.5 mi) from the resort. For additional surcharges, guests can play Playacar’s par-72, 18-hole championship course designed by Robert Von Hagge. Another option is the course at Moon Golf & Spa Resort.

Complimentary scheduled transportation is provided to Playacar Spa & Golf Club, Moon Golf & Spa Resort, and Maroma Beach Club. Guests also have access to snorkeling equipment (surcharge) at companion resort Cozumel Palace and to the beaches, swimming pools, and fitness facilities at several other companion resorts.

Other popular recreational activities include fishing excursions, scuba diving, horse riding, and parasailing (surcharges for all). The resort can assist with arrangements.

The recreational activities listed below are available either on site or near the hotel; fees may apply.

• Golfing nearby
• Golf - driving range nearby
• Rowing or canoeing nearby
• Sailing nearby
• Scuba diving nearby
• Personal watercraft nearby
• Snorkeling nearby
• Surfing/boogie boarding nearby
• Swimming on site
• Windsurfing nearby
• Motor boating nearby

• Yoga classes/instruction nearby
• Basketball nearby
• Tennis on site
• Volleyball on site
• Aerobics nearby
• Hiking/biking trails nearby
• Bicycle rentals nearby
• Horse riding/rental nearby
• Parasailing nearby
• Bird watching nearby
• Fishing nearby

Property Amenities

Playacar Palace All Inclusive offers a bar or lounge, a poolside bar, and a swim-up bar. The property provides 24-hour room service. Recreational amenities at Playacar Palace All Inclusive include an outdoor pool and a children's pool. Meeting facilities include conference rooms, a ballroom, and banquet facilities. This Playa del Carmen property also offers a restaurant, wireless Internet access, and a picnic area. The property has a 24-hour front desk. Onsite parking is complimentary.

• Swimming pool - outdoor
• Poolside bar
• Swim-up bar
• Concierge services
• Concierge desk
• Use of nearby fitness center (complimentary)
• Room service (24 hours)
• Bar/lounge
• Restaurant(s) in hotel
• Parking (free)
• Self parking
• Conference room(s)
• Event catering
• Banquet facilities
• Number of rooms: 208
• 24-hour front desk
• Doorman/doorwoman
• Multilingual staff
• Number of floors: 5
• Gift shops or newsstand

• ATM/banking
• Currency exchange
• Tour assistance
• Medical assistance available
• Dry cleaning service
• Ballroom(s)
• Patio
• Elevator/lift
• Air-conditioned public areas
• Complimentary breakfast
• Internet access in public areas - complimentary
• Internet access - wireless
• Children's club
• Parking (valet)
• Parking garage
• Picnic area
• Porter/bellhop
• Security guard
• Swimming pool - children's
• Wedding services

Policies

Extra-person charges may apply and vary depending on hotel policy.
Photo identification and credit card are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

• Pets not allowed
• Cash not accepted

• Check-in time is 3 PM
• Check-out time is Noon

Know Before You Go

Weather-related policies

• In the event that a hurricane directly hits any Palace Resort or Le Blanc Spa Resort while guests are at the resort, the hotel will provide a certificate for a return stay to the original resort for the number of original nights.
  A certificate will be offered if the U.S. National Weather Center issues a Category One Hurricane warning or higher to the area and the hurricane directly hits any Palace Resort or Le Blanc Spa Resort. The certificate will be valid for travel April 15 – December 15, 2008. It is non transferable and not redeemable for cash. Space is subject to availability and blackout periods apply. The policy excludes day of departure. Airfare and transfers are not included. This policy is for individual travel and groups booked through this Web site. It does not apply to groups booked directly with Palace Resorts or Le Blanc Spa Resort. Groups contracted directly with Palace Resorts/Le Blanc Spa Resort shall refer to their specific contract policies. Airline ticket holders are subject to airlines’ policies and guidelines. This policy is subject to change or may be discontinued without notice.
• There are no hotel penalties for all cancellations 72 hours or less before a hurricane strikes. Guests must contact the travel professional they booked their vacation package through to cancel. No-show penalties will also be waived up to five days after the original traveling dates.
• If guests choose to transfer their reservation to an alternate destination offered by Palace Resorts (except Le Blanc), the hotel will offer rooms at the same rate based on availability. In the event that rates are lower at the relocating hotel, the hotel will issue a credit for the difference. If Le Blanc guests choose to transfer their reservation to any Palace Resort, the hotel will issue a credit for the difference in rate.
• If guests wish to postpone their vacation and travel at a later date to the original resort they booked, the hotel will protect the original rate for travel up to one year after the original departure date. Bookings must be rescheduled within 30 days after a hurricane strikes. This offer is based on availability and blackout periods apply. Rate protection will only apply to the original number of nights and guests booked. (Additional nights or guests will be booked at current rate). No name changes are allowed.

Dining

The majority of meals and beverages, plus all gratuities, at the following restaurants, snack spots, and bars are included in the room rate for this resort (scroll up to the All-Inclusive Details section for more information).

Guests can also enjoy dining facilities and bars at companion resorts Moon Palace Golf & Spa Resort, Cancún Palace, Cozumel Palace, Aventura Spa Palace, and Sun Palace (dinner reservations may be required).

Café del Mar - Casual buffet restaurant. International and Mexican fare. Wet clothing or uncovered swimwear not permitted. Breakfast, lunch, and dinner.

Terrazo - À la carte Italian cuisine. Reservations required. Dress code enforced. Dinner.

MoMoNoHaNa - À la carte Asian cuisine. Reservations required. Dress code enforced. Dinner.

Room service - Available 24 hours.

Bars at Playacar Palace on the Riviera Maya include poolside, swim-up, and lobby options.

All-inclusive Details

The majority of amenities and activities at this resort are included in the room rate; guests will not be charged extra for meals, drinks, activities, gratuities, or use of both land and water sports equipment.

All-Inclusive food and beverages

All-Inclusive food and beverages

• Meals and snacks
• International and domestic alcoholic and nonalcoholic beverages
• 24-hour room service
• Taxes and gratuities
  Not included: Private reserve wines and liquors

  Scroll down to the Dining section for restaurant/menu details.

All-Inclusive activities and equipment

All-Inclusive activities and equipment
Water sports

• Use of kayaks (canoes) at Maroma Beach Club, 14.5 km (9 mi) away
• Use of swimming pool//beach and pool chaise lounges/towel service
  Not included: Motorized water sports

  Land sports

• Tennis
• Beach volleyball
• Giant chess
• Table games
• Use of fitness center at Playacar Spa & Golf Club
  Not included: Spa services; use of sauna/steam room; golf fees at Playacar Spa and Golf Club

  Classes/instruction

• Scuba-diving demonstration
  Not included: Scuba-diving courses and certification

All-Inclusive children's activities

All-Inclusive children’s activities
A Kids Club offers children 4–12 a program of supervised activities including:

• Games
• Beach activities
• Arts and crafts
• Use of children’s pool
  Not included: Babysitting services

All-Inclusive entertainment and nightlife

All-Inclusive entertainment/nightlife

• Nightly entertainment program
• Daily activities program

All-Inclusive resort and chain-unique inclusions

All-Inclusive resort/chain-unique inclusions

• Use of the pool and the fitness center at Playacar Spa & Golf Club, 1 km (0.5 mi) away
• Use of facilities, towels, lounge chairs, and kayaks at Maroma Beach Club, 14.5 km (9 mi) away
• Exchange privileges at companion properties Moon Palace Golf & Spa Resort, Cancún Palace, Cozumel Palace, Aventura Spa Palace, and Sun Palace.
  Not included: Spa services and golf fees at Playacar Spa & Golf Club and companion resorts; water-sports equipment at companion resorts; beverages, meals, and gift shop items at Maroma Beach Club; transportation to companion resorts other than Moon Palace Golf & Spa Resort.

All-Inclusive transportation

All-Inclusive transportation
The resort provides scheduled transportation to Playacar Spa & Golf Club, Maroma Beach Club, and Moon Palace Golf & Spa Resort.
Not included: Transportation to companion properties other than Moon Palace Golf & Spa Resort is not provided.

Not included

Not included

• Airport transfers
• Spa and beauty products, treatments, services
• Golf fees
• Beverages, meals, and gift shop items at Maroma Beach Club
• Transportation to companion properties other than Moon Place Golf & Spa Resort
• Optional or outside tours and excursions
• Motorized water sports
• Incidental purchases
• Telephone and fax charges
• Business services
• Laundry and dry cleaning
• Video and photo services
• Babysitting services
• Medical services
  Airport taxes may or may not be included.

Address

Frac Playacar Bahida del Espiritu Santo

Esquina Abraira de Arriva

Playa del Carmen, Quintana Roo 77710

Mexico

Nearest major airport:

Cancun, Quintana Roo, Mexico (CUN-Cancun Intl.)

Area:

Playa del Carmen, Quintana Roo, Mexico