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All details below are from Holland America Cruise Line; are subject to change by the cruise line at any time and without notice; and are for informational purposes only. Any errors and/or omissions resulting in pricing, inventory, content, or other discrepancies are not our responsibility.

About


The following timetable and cancellation charges apply to the passenger's cruise fare only:

All cruises
Days before departure                                    Charges per person

76 days or more..................................................No penalty (full refund)
57-75 days..........................................................Deposit amount
29-56 days..........................................................50% of total fare
16-28 days..........................................................75% of total fare
15 days or fewer................................................100% of total fare (no refund)

Onboard Atmosphere


MEDICAL SERVICES / PREGNANCY: Each Holland America ship is equipped with limited medical facilities that are staffed by a physician and registered nurses. The physician is an independent contractor. There will be a fee charged for all medical services and medications obtained on board. If you become ill during the voyage and the physician is unable to care for your needs on board, you will be transferred to medical facilities on shore. If your condition will require that you have special medical apparatus or assistance on board, Holland America must be made aware of that at time of booking in order to determine whether they can accommodate your needs. If you are using prescription drugs, please bring an adequate supply with you and keep them in your carry-on luggage. Due to the limited medical facilities on the ships, Holland America will not accept reservations for women who will be 24 or more weeks pregnant at the time their cruise with Holland America concludes.

IMMIGRATION AND IMMUNIZATION: For cruises beginning and ending in U.S. ports, government-issued photo identification together with an original or certified copy of your birth certificate or your naturalization certificate is acceptable. Non-U.S. citizens must have a valid passport and any necessary visas. Please verify carefully the existing identification requirements for your particular travel situation. In addition, non-U.S. citizens who have previously been admitted to the United States for permanent residence must carry their Permanent Resident Card (Form I-551), commonly known as a Green Card. You are also responsible for securing necessary visas and immunizations. Information on visas, if applicable, is provided to travel agents by Holland America. Information on visas may also be obtained by contacting Zierer Visa Service at 1-866-788-1100. As to immunizations, please check with a travel medicine specialist or local health department for specific recommendations and/or requirements. Additionally, you may find some helpful information on the U.S. Centers for Disease Control Web site at www.cdc.gov/travel or call toll free at 1-877-FYI TRIP. Some countries have special requirements for minors (under 18) who are not traveling with both parents. Please discuss this with your travel agent.

Medical Facilities and Services: Each Holland America Line ship has an on board infirmary staffed by a total of four qualified medical professionals - one licensed doctor and three nurses. While not a full-service hospital, the infirmary is well equipped to handle most emergencies and routine medical procedures.
A customary fee will be charged to your shipboard account for physician/nurse services and medications dispensed (with the exception of Meclizine for seasickness, Tylenol and aspirin). If you become ill or injured during the voyage and your diagnostic and/or care needs exceed the capabilities of the infirmary, you will be transferred to medical facilities ashore. Please note that Medicare and many health insurance plans DO NOT cover the cost of medical care at sea, in foreign countries, or for air evacuation. Passengers are encouraged to obtain travel medical insurance prior to travel in order to be reimbursed for services rendered.
If you have a chronic medical condition, please bring a recent report from your physician. The medical staff on board is not available for daily care, unless you are hospitalized in the infirmary. You must be able to care for yourself, including dressing, eating and attending the ship's safety drills. If you are unable to function independently in these areas, you must bring a caregiver with you. Because of the limited medical facilities, women who will be 24 or more weeks pregnant during the course of their travel are not permitted to participate in the cruise. Please provide a medical note from your physician stating your expected due date and medical fitness to travel.
Keep medication close at hand in your purse or carry-on bag. Be sure to bring enough prescription medicine to last throughout your cruise, as it may not be available on board or in some of the countries visited.

Immunization: Please contact your local physician, Health Department and/or travel medicine clinic to discuss immunization requirements for all countries on your itinerary. You may also check the Centers for Disease Control and Prevention's Web site at: www.cdc.gov. Click on Travelers' Health and then Vaccinations. It is also a good idea to bring along a record of your immunizations, as requirements for immunizations may change.

Identification Requirements:

IMPORTANT: Passengers arriving at embarkation without proper documentation may not join the voyage and will not be entitled to a refund.
The following documents are required for U.S. and Canadian citizens:

Europe, Panama Canal/Coastal, Asia, South America or Prinsendam cruises: A passport valid for the duration of the cruise and necessary visas; expired passports are not acceptable.

Alaska, Caribbean, Mexico, Hawaii, or New England: Either:

  • 1) A valid passport; ~or~
  • 2) Picture identification issued by an official government agency AND an original or certified copy of birth certificate; ~or~
  • 3) Picture identification issued by an official government agency AND a U.S. naturalization certificate.

Please note: Although passports are not required for some cruises, we highly recommend that you carry one while traveling.

Non-U.S./non-Canadian citizens must have a valid passport and any necessary visas. Please verify carefully the existing identification requirements for your particular travel situation. In addition, non-U.S. citizens who have previously been admitted to the United States for permanent residence must carry their Permanent Resident Card (Form I-551), commonly known as a Green Card. Resident aliens not in possession of this must obtain one at the nearest office of the U.S. Immigration Service.

Visas: Some countries require that you obtain official authorization (called a visa), before entering their country. Usually, there is a fee required. You are responsible for obtaining any necessary visas. If your itinerary requires a visa prior to boarding, Holland America Line will send a visa information kit to your travel agent. The visa kit will have information for U.S. and Canadian citizens. Citizens of other countries should contact the nearest representative embassies or consulates for the proper information. All passengers should keep themselves advised of changes in government requirements. If you have questions about visa requirements, call Zierer Visa Service at 866-788-1100 or 954-791-1530 or send an E-mail message to: hollandvisainfo@zvs.com.

BOARDING AND CHECK-IN GUIDELINES: There are new government regulations now in place requiring cruise lines to submit final departure manifests at least 60 minutes prior to sailing. All guests are encouraged to check-in online at least 30 days prior to the published sailing time. Guests must be on the ship at least one hour before departure.

Required information for check-in is as follows:

  • Reservation number
  • Ship
  • Sail date
  • Guest's name
  • Date of birth
  • Country of birth
  • Country of citizenship
  • Document type
  • Document number

Special Programs

Gratuities:

Gratuities: Holland America Line has recently changed its "tipping not required" policy. Beginning in April 2004, each passenger will be charged $10 per day for cabin and wait staff gratuities. In addition, a 15 percent service charge will be added to each beverage order. Passengers may adjust gratuities at any time during the cruise by speaking to Front Desk personnel.

Passengers with Disabilities: Holland America does not discriminate against persons on the basis of disability. Holland America seeks, to the extent feasible, to accommodate passengers with disabilities. Holland America offers a limited number of cabins designed to be wheelchair and scooter accessible.
Certain ship transfer operations (i.e., during tendering and at the gangways) may not be fully accessible to wheelchairs or scooters. When a ship is unable to dock, passengers are taken ashore on smaller boats called tenders. Some passengers with limited mobility may find it difficult to embark or disembark the ship at certain times while at dock or while tendering due to steep gangways and steps, particularly during low or high tide.
For persons not capable of walking on their own, the use of a wheelchair will be the primary mobility assistance aid for getting on and off the ship. In some situations, mobility assistance will involve carrying passengers. Situations may occur in which mobility-impaired passengers may not be able to go ashore at the time they desire or are unable to go ashore at all in certain ports. For the safety of all concerned, the Captain shall make the final determination regarding the carrying of mobility-impaired passengers and their mobility assistance device (wheelchair, scooter, walker, etc.), taking into account all appropriate matters including, but not limited to, weather conditions, ship's location, weight of the passenger, etc. The Captain will try to reasonably accommodate passenger needs.
Passengers must also be aware that certain third party transfer and shore excursion facilities may not be fully accessible to passengers with disabilities. Although Holland America endeavors to make sure other companies providing transfers and shore excursions comply with legal requirements, they cannot guarantee all of these companies are able to provide facilities that are accessible to persons with disabilities. For detailed, up-to-date information on accessibility issues involving shore excursions, Holland America strongly recommends visiting the Shore Excursion Office on board.
In limited situations (either on board or ashore), where an individual with a disability would be unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services, Holland America may find it necessary to ask the individual to make alternative travel arrangements. Passengers who are unable to care for their basic needs (e.g. dressing, eating and attending safety drills) MUST have a capable traveling companion. It is essential that Holland America be notified of any special medical, physical or other requirements you may have as soon as possible.

Wheelchairs: Due to a limited number of wheelchairs on board, passengers who require the use of a wheelchair should plan to bring their own rather than relying on the availability of Holland America's equipment. Wheelchairs and scooters must be stored inside the cabin. Holland America's wheelchairs are for on-board use only and are not allowed off the ship.

Complimentary Wheelchair Requests: Holland America has a limited supply of wheelchairs onboard each of our ships. In order to accommodate our passengers, we reserve the wheelchairs for embarkation and disembarkation assistance in the pier facility only, emergency situations and time-to-time usage only. We are unable to confirm the exclusivity of a wheelchair to a specific individual for the entire duration of a cruise. Additionally, wheelchairs from the ship are not allowed to be taken off the ship for shore excursions or land tours.
For those passengers participating in a cruisetour, it is important to know that complimentary wheelchairs will not be available on land. Our service offices in Alaska do not have access to wheelchairs for passengers except in the case of an emergency. Wheelchair assistance that is requested for airports must be done directly through the airline. Holland America does not arrange for wheelchair assistance at airports.
If a passenger requires regular use of a wheelchair, Holland America respectfully asks they you bring your own wheelchair or rent one to bring along with them. Two companies that frequently provide wheelchair services for Holland America's passengers are:

CareVacations-STARS Phone: 877-478-7827 Fax: 780-986-8332 E-mail: stars@carevacations.com

Scoot Around Phone: 888-441-7575 Web site: www.scootaround.com

Passengers are also free to select a different provider. Please be advised that we do not endorse specific service providers. Consequently, passengers assume the entire risk of utilizing these third party services subject only to whatever terms or arrangements are made by the passenger or on the passenger's behalf with the service provider.
Refund issues must be dealt with solely between the passenger and the service provider.

Oxygen: Passengers who need continuous oxygen for chronic conditions must make their own arrangements prior to travel. Contact your travel agent for more information. Also, bring the service company's address and their local contacts in foreign countries, as applicable. Holland America does permit Oxygen to be brought on board our ships for personal use. However, our ships are not equipped to provide passengers with these services other than on an emergency basis in the Ship's Infirmary. There are companies, however, that regularly provide supplemental Oxygen and/or Oxygen equipment for cruise ship passengers. Two supply companies that frequently provide these services for Holland America's passengers are:

Advanced Aeromedical Phone: 800-346-3556 E-mail: aeromed@pilot.infi.net

CareVacations-STARS Phone: 877-478-7827 Fax: 780-986-8332 E-mail: stars@carevacations.com

Passengers are also welcome to make arrangements with their own personal service provider.

Please be advised that all Oxygen and Oxygen equipment arrangements are the responsibility of the passenger and the third party provider. We do not endorse specific service providers. Consequently, the passenger assumes the entire risk of utilizing these third party services subject only to whatever terms or arrangements are made by the passenger or on the passenger's behalf with the service provider. Refund issues must be dealt with solely between the passenger and the service provider.

Holland America requests that all passengers who require the use of Oxygen and/or Oxygen equipment advise our Access and Compliance Department once all arrangements have been finalized, in order to properly notify the ship.

Pets: With the exception of qualified service animals for passengers with disabilities, animals or pets are not allowed on board our ships.

Service Animals: Holland America welcomes service animals aboard. As you may be aware, an itinerary may or may not include ports of call that have very specific and strict requirements that need to be met prior to a service animal being allowed off of the ship. Please be advised that it is the passenger's responsibility to research each of the ports of call and the requirements of the local governments for a service animal. The best places to obtain specific information on required documentation and immunizations are the U.S. Department of Agriculture, local customs offices in the specific ports and your local veterinarian. All documentation and immunization requirements are established by government authorities and not by Holland America. If a service animal does not have the proper documentation of proof of vaccinations or if there are local quarantine requirements, the animal can be denied the right to leave the ship. In this case, the passenger will need to remain onboard in order to take care of your service animal.

Special Diets and Meals: Kosher*, Passover Seder dinner, gluten-free, salt-free, fat-free, baby food, diabetic and other special dietary needs can be accommodated only if Holland America is notified in advance. To arrange special diets, please contact the Ship Services Department at -800-541-1576 at least 45 days prior to departure. While we shall do our utmost to fulfill all requests, some requests may be impossible to fulfill. Holland America reserves the right to substitute products when specified brands are not available. An additional charge, including shipping and handling, may be applied. Reconfirm any special requests with the Maître d' after you board.

*Kosher meals are prepared off the ship in a kosher kitchen, frozen and brought to the table sealed in their original containers. There is no kosher kitchen on board nor does Holland America have kosher dishes, utensils, pots or pans on the ship.

About your cruise


Cruise and CruiseTour Contract
HOLLAND AMERICA LINE
300 Elliott Avenue West
Seattle, WA 98119

ISSUED SUBJECT TO THE IMPORTANT TERMS AND CONDITIONS ON THIS PAGE AND THE FOLLOWING PAGES. READ TERMS AND CONDITIONS CAREFULLY.

IMPORTANT NOTICE TO PASSENGERS: THIS DOCUMENT IS A LEGALLY BINDING CONTRACT BETWEEN YOU AND US. THE WORD "YOU" REFERS TO ALL PERSONS TRAVELING UNDER THIS CONTRACT INCLUDING THEIR HEIRS, SUCCESSORS IN INTEREST AND PERSONAL REPRESENTATIVES. THE WORDS "WE" AND "US" REFER TO THE OWNER, HALW AND THE OTHER HAL COMPANIES, ALL OF WHICH ARE DESCRIBED IN CLAUSE A.1 BELOW. CERTAIN OTHER PERSONS AND ENTITIES, AS WELL AS THE SHIP ITSELF, ARE ALSO GRANTED RIGHTS UNDER THIS CONTRACT.

NOTICE: YOUR ATTENTION IS ESPECIALLY DIRECTED TO CLAUSES A.1, A.3, A.4, A.5, A.6, A.7, A.9, A.10 and C.4 BELOW, WHICH CONTAIN IMPORTANT LIMITATIONS ON YOUR RIGHT TO ASSERT CLAIMS AGAINST US AND CERTAIN THIRD PARTIES.

THIS CONTRACT ALSO INCLUDES THE CONDITIONS UNDER WHICH HALW BOOKS AIR TRANSPORTATION IF YOU ARE PARTICIPATING IN HALW'S FLY CRUISE OR FLY CRUISE AND TOUR PROGRAM. IF ANY OF THESE CONDITIONS DO NOT MEET WITH YOUR APPROVAL, YOU HAVE THE OPTION OF ARRANGING AIR TRANSPORTATION INDEPENDENTLY IN WHICH EVENT THE AIR ADD-ON OR CRUISE ONLY CREDIT AMOUNT PAID TO HALW WILL BE REFUNDED.

ALL DISPUTES AND MATTERS WHATSOEVER ARISING UNDER, IN CONNECTION WITH OR INCIDENT TO THIS CONTRACT, THE CRUISE, THE CRUISETOUR, THE HAL LAND TRIP OR THE HAL AIR PACKAGE SHALL BE LITIGATED, IF AT ALL, IN AND BEFORE THE UNITED STATES DISTRICT COURT FOR THE WESTERN DISTRICT OF WASHINGTON AT SEATTLE, OR, AS TO THOSE LAWSUITS AS TO WHICH THE FEDERAL COURTS OF THE UNITED STATES LACK SUBJECT MATTER JURISDICTION, IN THE COURTS OF KING COUNTY, STATE OF WASHINGTON, U.S.A., TO THE EXCLUSION OF ALL OTHER COURTS.

IMPORTANT TERMS AND CONDITIONS OF CONTRACT - READ CAREFULLY BEFORE ACCEPTING.

A. GENERAL PROVISIONS

1. Important Definitions/Refunds/Third Party Beneficiaries: (a) "Ship" refers to the ship that will provide the ocean transportation portion of the Cruise or Cruisetour. "Owner" refers to the owner and charterer of the Ship; the ZUIDERDAM, OOSTERDAM, AMSTERDAM, ZAANDAM, VOLENDAM, PRINSENDAM, and NOORDAM are owned by HAL Antillen N.V., a Netherlands Antilles corporation, and are chartered by Holland America Line N.V., a Netherlands Antilles corporation; the STATENDAM, MAASDAM, RYNDAM and ROTTERDAM are owned by HAL Nederland N.V., a Netherlands Antilles corporation, and are chartered by Holland America Line N.V.; the VEENDAM is owned by Wind Surf Limited, a Bahamian corporation, and is chartered by HAL Cruises Limited, a Bahamian corporation. Ship ownership and registry are subject to change. "Cruise" and "Cruisetour" refer to the specific cruise or cruisetour indicated in this booklet, as it may be modified by us under this contract, and shall include periods during which you are embarking or disembarking the Ship or are on shore while the Ship is in port. "HALW" refers to Holland America Line-Westours Inc., a Washington (U.S.A.) corporation that acts as the agent of Owner and the other HAL Companies. "HAL Companies" refers to HALW, Westours Motor Coaches, Inc. d/b/a Gray Line of Alaska, Evergreen Trails, Inc. d/b/a Gray Line of Seattle, Westmark Hotels of Canada Ltd., Worldwide Shore Services Inc., HAL Properties Limited and any other corporate affiliate of HALW that provides or is expected to provide you with goods or services as part of or incident to your Cruise, Cruisetour, HAL Air Package or HAL Land Trip. "Initial Departure" means the time at which you first begin transit by any means of transport booked by us (including air transportation) for the purpose of taking the Cruise or Cruisetour. "HAL Air Package" refers to air transportation booked for you by us to enable you to travel to and from your Cruise or Cruisetour. "HAL Land Trip" refers to a pre- or post-Cruise or Cruisetour package or transfer you have purchased (excluding any HAL Air Package), or to a shore excursion you purchase during your Cruise or Cruisetour, on which you are traveling on one or more motorcoaches, dayboats and/or railcars owned or operated by us. "HAL Land Trip" also refers to any visit by you to Half Moon Cay (on the island of Little San Salvador) in the Bahamas ("Half Moon Cay").

(b) "Refund Amount" refers to that portion of the Cruise, Cruisetour, HAL Land Trip or HAL Air Package fare which has actually been received by us. A portion of your fare was retained by or paid to your travel agent to compensate the agent for their services. The Refund Amount does not include the portion of the fare retained by or paid to your agent. You are solely responsible for obtaining the refund of these retained or paid amounts. Any refund to you will be effected only in the currency received by us and in the country in which the fare has been paid and subject to any foreign exchange regulations in force in that country.

(c) Certain third parties derive rights and exemptions from liability as a result of this contract. Specifically, all of our rights, exemptions from liability, defenses and immunities under this contract (including, but not limited to, those arising under Clauses A.3, A.4, A.5, A.6, A.7, A.9, A.10 and C.4) or applicable law will also inure to the benefit of our emplo

2. Providing Cruise, Cruisetour, HAL Land Trips and HAL Air Package: In consideration of the receipt in full of the fare and subject to the terms and conditions of this contract: (a) Owner agrees to transport you on the Ship in order to enable you to take the Ship portion of the Cruise or Cruisetour; (b) as to Cruisetours, HALW agrees to provide you with the portion of the Cruisetour that occurs either before your initial embarkation onto, or after your final disembarkation off of, the Ship; (c) as to HAL Land Trips, each HAL Company furnishing a portion of the HAL Land Trip agrees to provide you with that portion; and (d) as to HAL Air Packages, HALW agrees to book the air transportation required at the commencement and conclusion of your Cruise or Cruisetour. This contract is valid only for the Cruise or Cruisetour and for the cabin specified in this Cruise Contract booklet (or any other cabin assigned by us). Although this contract refers to Owner, HALW and the HAL Companies as "we" and "us," no Owner or HAL Company shall be liable for the acts or omissions of any other Owner or HAL Company or with respect to the services provided or to be provided by any other Owner or HAL Company.

3. Time Limits for Noticing Claims and Filing and Service of Lawsuits: In any case governed by 46 United States Code Section 183b, which is a United States statute that permits any shipowner to limit the time during which a passenger may file a claim or commence suit against a shipowner, you may not maintain a lawsuit against us or the Ship for loss of life or bodily injury unless written notice of the claim is delivered to us not later than six (6) months after the day of death or injury, the lawsuit is commenced not later than one (l) year after the day of death or injury, and valid service of the lawsuit on Owner, the HAL Company or the Ship, as applicable, is made within thirty (30) days following the expiration of that one-year period. For all other claims, including but not limited to claims for loss or damage to baggage, breach of contract, illness or death or injury, not governed by 46 United States Code Section 183b, you may not maintain a lawsuit against us or the Ship, nor will we or the Ship be liable therefore, unless we are provided with written notice of claim within thirty (30) days after conclusion of the Cruise or Cruisetour, the lawsuit for such claim is commenced not later than one-year after conclusion of the Cruise or Cruisetour, and valid service of the lawsuit on Owner, the Ship or the HAL Company, as applicable, is made within thirty (30) days following the expiration of that one-year period. In the case of a claim by or on behalf of a minor or legally incompetent person, the time periods described above shall begin to run on the earlier of: (a) date of appointment of a legal representative for the minor or legally incompetent person, or their estate (as the case may be); or (b) three (3) years after the day of death, injury or damage, as applicable.

4. Limitation on Liability/Non-HAL Services: (a) In the event you are injured, become ill, or die, or your property is lost or damaged, or you and/or your property is delayed, we will not be liable to you for any damages unless the occurrence was due to our negligence or willful fault. We disclaim liability to you under any circumstances for infliction of emotional distress, mental suffering or psychological injury which was not: (i) the result of physical injury to you caused by the negligence or fault of a crewmember or the manager, agent, master, owner or operator of the Ship; (ii) the result of you having been at actual risk of physical injury, and such risk was caused by the negligence or fault of a crewmember or the manager, agent, master, owner or operator of the Ship; or (iii) intentionally inflicted by a crewmember or the manager, agent, master, owner or operator of the Ship. In no event will we be liable to you for consequential, incidental, exemplary or punitive damages.

(b) We do not assume any liability in respect of the acts or omissions of the Ship's barbers, beauticians, masseurs, masseuses or photographers or as a consequence of your use of the Ship's athletic or recreational equipment or as a consequence of criminal conduct by any third party. In addition to the limitations of, and exemptions from, liability granted under this contract, we also retain any and all limitations of, and exemptions from, liability accorded to shipowners and tour operators by statute or rule of law including, without limitation, those provided for in 46 United States Code App. Sections 181-186 and 188, which are United States statutes limiting the liability of vessel owners.

(c) During your Cruise and the Ship portion of your Cruisetour, we are transporting you and your property only between ports of call. At ports where the Ship is unable to dock, we will arrange for appropriate transportation from the place where the Ship is at anchor to the dock. Persons with mobility impairments should refer to the What You Need to Know Before You Go booklet regarding limitations on our ability to help you go ashore. As to your Cruisetour and HAL Land Trips, certain transportation will be provided using equipment owned or operated by us. All other transportation, shore excursions, accommodations and services in the air and on shore (referred to as "Non-HAL Services") are performed by third parties and not by us. By way of example only, Non-HAL Services include goods and services provided by shoreside physicians, air ambulance, hotels, restaurants, airlines (including the airline(s) used in any HAL Air Package), railroads, tour operators (other than us), helicopter operators, amusement park operators, dayboat operators and motorcoach operators. As a result, you are assuming the entire risk of utilizing Non-HAL Services subject only to whatever terms or arrangements are made by you or on your behalf with the third party furnishing the Non-HAL Service. Money received in respect of Non-HAL Services by us is received only as your agent, to be paid to the third party (less retained commission, if any). We will not be liable for the refund of this money to you except to the extent retained and not owed by us to a third party providing Non-HAL Services.

5. Change in Itinerary/Cancellation: (a) Although we will use our best efforts to provide you with the Cruise, Cruisetour and/or HAL Land Trips, situations may occur which require that changes be made. By way of example only, we may adjust itineraries and schedules, delay departures or arrivals, or cancel a Cruise, Cruisetour or HAL Land Trip, due to casualty, weather, labor problems, the need to render assistance to others, governmental or insurer directives, passenger or employee injury or illness, schedule delays or changes by third parties, repair and maintenance requirements, fuel or other shortages, or damage to the Ship, other means of transportation, roads, tracks, bridges, docks, equipment or machinery. Furthermore, the Master of the Ship or of any other vessel as well as the operator of any other means of transportation may, in his/her sole discretion, elect not to proceed in the ordinary course. Consequently, we cannot guarantee the itinerary of the Cruise, Cruisetour or any HAL Land Trip (including time of sailing from or arrival at any port or that all ports will, in fact, be called at, or that all places on your Cruisetour or HAL Land Trip will be visited). We reserve the right to provide you with alternative transportation whenever the Cruise, Cruisetour or HAL Land Trip is unable to proceed or be completed in the ordinary course or, in the case of hotels, to substitute facilities of similar category in cases where the planned hotel is unavailable due to overbooking or otherwise.

(b) Your safety is very important to us. For safety or other reasons that we believe qualify as good cause, we may, without notice, substitute any suitable ship, ships or other means of transportation, change any date of sailing or travel or cancel any sailing, Cruisetour segment, port of call, Cruisetour or HAL Land Trip destination or stopover, or the entire HAL Land Trip, Cruise or Cruisetour.

(c) If the Cruise or Cruisetour or a HAL Land Trip is cancelled, we may disembark you at any port or terminate your travel at any location, and transship and forward (at our expense, but at your risk) you and your property to or toward a port or location from which you may return home or to the Ship, as appropriate. The means of conveyance may or may not belong to us and may or may not proceed directly to the desired destination. If a Cruise, Cruisetour or HAL Land Trip is cancelled before commencement, you will be entitled, as your exclusive remedy, to receive the applicable Refund Amount. If a Cruise, Cruisetour or HAL Land Trip is cancelled after commencement, you will be entitled, as your exclusive remedy, to receive the applicable Refund Amount less a reasonable allowance for transportation and services already provided to you. The reasonable allowance will be determined on a pro rata basis by taking into account the time missed relative to the scheduled duration of the Cruise, Cruisetour or HAL Land Trip. Notwithstanding the foregoing, we are not obligated to issue any refund to you in the event of a cancelled HAL Land Trip to Half Moon Cay.

6. Authority to Remove Passengers: We may reasonably determine that for your safety, the safety of the Ship or other means of transportation or the safety or comfort of other passengers or our employees, you be denied transportation either before or during the Cruise, Cruisetour or HAL Land Trip. By way of example, these would include situations where: (a) you are or become in such condition as to be unfit to travel or dangerous or obnoxious to other passengers or employees; (b) you are inadmissible under the immigration or other laws of any country included in the Cruise, Cruisetour or HAL Land Trip itinerary; (c) you directly or indirectly solicit business from passengers or crewmembers either on or off the Ship; or (d) you take any action that could undermine the authority of the Ship's officers or their ability to operate the Ship. If transportation is denied after departure, you and your baggage may be landed or transported to any port or location that we select, without any resulting liability on our part.

7. Baggage: (a) We will carry as baggage only your personal effects consisting of wearing apparel, toilet articles and similar items for your wearing, comfort or convenience during the Cruise, Cruisetour and HAL Land Trips and not belonging to or intended for use by any other person or for sale. Radioactive materials, controlled substances (other than lawfully obtained prescription drugs), firearms and illicit materials are strictly prohibited. For loading and unloading the Ship and other means of transportation, all baggage must be tendered for carriage in securely constructed and locked suitcases or trunks. All baggage must be able to be both safely stowed in your cabin on the Ship and, for Cruisetours and HAL Land Trips, fit in the baggage compartment of any means of transportation. The only animals permitted to accompany you are qualified service animals for passengers with disabilities; you are responsible for complying with governmental health and other requirements as to service animals.

(b) We are not liable for: (1) any loss, damage or delay before baggage comes into our actual custody at the commencement of your Cruise, Cruisetour or HAL Land Trip or after baggage leaves our actual custody at the conclusion of your Cruise, Cruisetour or HAL Land Trip; (2) any loss, damage or delay while baggage is not in our custody which includes any period during which baggage is in the custody of airlines (including airlines booked as part of a HAL Air Package); or (3) damage due to wear, tear or normal usage. For security and legal reasons, baggage is subject to search, and illegal or potentially unsafe property is subject to seizure, both before and during the Cruise, Cruisetour and/or HAL Land Trip.

(c) We do not assume any liability for any loss of or damage to or delay of perishable items, medicine, liquor, cash, credit or debit cards, jewelry, gold, silver or similar valuables, securities, financial instruments, records or other valuable or business documents, computers, cellular telephones, cameras, hearing aids, electric wheelchairs, scooters, or other video or electronic equipment, binoculars, film, videotape, computer disks, audio disks, tapes or CDs. These items should not be left lying about the Ship or your cabin, nor should they be left unattended on other vessels, railcars or other vehicles or in hotels, nor placed in luggage other than a bag that you carry with you. In addition, we do not assume any liability for any loss of or damage to carry-on baggage left unattended on the Ship or on other means of transportation or in hotels. The Ship and certain hotels may be equipped with cabin or room safes or safe-deposit boxes in the Ship's or hotel's Front Office; using these facilities will not, however, increase our liability as provided in this contract.

(d) The fare has been established on the basis of our assumption that the total value of your property that you are taking with you on the Cruise, Cruisetour and HAL Land Trip (exclusive of the items mentioned in Clause 7(c) above) will not exceed US$100, or US$600 if you purchased from us the Cancellation Protection Plan and Additional Baggage Protection. Accordingly, if we, due to any cause whatsoever, are liable for loss or damage to, or delay of, your property, the amount of our aggregate liability will not exceed US$100/$600 (as is applicable) unless you have specified to us the true value of your property and paid before commencement of the Cruise, Cruisetour or HAL Land Trip, at the Ship's Front Office or directly to us, 1% of the value in excess of US$100/$600. In that event, our aggregate liability will be limited to the amount so specified. Whether or not a value in excess of US$100/$600 has been specified, the limit on liability will be proportionately reduced in any case where less than all of your property is lost, damaged or delayed. Without increasing the above limits: (1) our aggregate liability will never exceed, and all settlements will be made on the basis of, original cost less depreciation; (2) damaged items will be settled on the basis of repair costs; and (3) lost, damaged or delayed baggage must be reported to a HALW representative within 48 hours after discovery and written claim to us must be made within 30 days after conclusion of the Cruise or Cruisetour as provided in Clause A.3 above.

8. Passenger Liability in Certain Cases: You will be required to reimburse us for all expenses we incur as a result of any misrepresentation made by you, as a result of the need to provide you with medical services, as a result of your detention by immigration, health or port authorities, or as a result of any personal injury or damage caused by your acts or omissions or the acts or omissions of any minor (under age 21) traveling with you. We will have a lien for such expenses on your property that you have taken with you on your Cruise, Cruisetour or HAL Land Trip. If, due to weather or other unforeseen reasons, flights are adversely impacted or you are otherwise required to spend an additional night in a location, hotel and meal costs are your responsibility.

9. Medical Care: Although we have attempted to exercise reasonable care in engaging the professional services of the Ship's doctor or of other doctors who may treat you during the Cruise, Cruisetour or HAL Land Trip, he or she is an independent contractor rather than our agent or employee. Accordingly, we will not be liable for the consequences of any examination, advice, diagnosis, medication, treatment, prognosis or other professional services which a doctor may furnish or fail to furnish to you. Furthermore, you may be charged for such professional services.

10. Travel Agents: We are not responsible for the financial condition or integrity of any travel agent utilized by you in connection with the Cruise, Cruisetour or HAL Land Trip. In the event that an agent fails to remit to us any monies paid by you to the agent, you remain liable for the fare due us, regardless of whether we demand payment before or after Initial Departure. Any refund made by us to an agent on your behalf is considered, for purposes of this contract, as being the same as payment to you whether or not the monies are delivered by the agent to you.

11. Passenger Condition: There are risks inherent to being aboard the Ship and other means of transportation. These include, by way of example, having to evacuate the Ship or other means of transportation in case of emergency, having to move about on the Ship or other vessels during rough seas and lack of access to full medical services. For people who are ill or who are mentally or physically disabled or impaired, these risks are more significant. For example: access to all parts of the Ship, other means of transportation or to facilities on shore may be difficult or impossible for some passengers. For these reasons, we require that if you have any special medical, physical or other requirements, these be brought to our attention immediately upon receipt of this contract. In limited situations where you would be unable to satisfy certain specified safety and other criteria, even when provided with appropriate auxiliary aids and services, we reserve the right to refuse permission to participate in all or part of the Cruise, Cruisetour and/or HAL Land Trips.

12. Compliance with Laws/Minors: Immigration, health and other laws, both in the United States and other countries, may require that you obtain a certain visa, hold a passport, be inoculated, obtain parental consent or otherwise obtain documentation prior to entering or returning to a country. It is your responsibility to take all steps as may be required to enable you to comply with these laws. All persons under 18 years of age must be accompanied and supervised by a parent or guardian. Persons under 21 years of age are not permitted to consume alcoholic beverages; parents and guardians are obligated to insure compliance with this requirement.

13. Authority to Use Pictures: We periodically take pictures of people participating in Cruises, Cruisetours and/or HAL Land Trips for promotional, publicity and training purposes. Without any requirement that we compensate you or obtain any additional approvals from you, we are authorized to include photographic, video and other visual portrayals of you in our future promotional, publicity and training activities.

14. Governing Law; Transferability; Separability: This contract is issued at Seattle, Washington. As to any cruise that does not begin, end or call at a port in the United States of America, we shall be entitled to any and all damages limitations, immunities and rights applicable to us under the "Convention Relating to the Carriage of Passengers and Their Luggage by Sea" of 1976 ("Athens Convention") which limits our liability for death of or personal injury to a passenger to no more than 46,666 Special Drawing Rights (as defined therein), and all other limits for damage or loss to personal property. Otherwise, this contract and its interpretation shall, to the maximum extent allowed under the general maritime law of the United States, be governed by and construed in accordance with the general maritime law of the United States; to the extent such maritime law is not applicable, it shall be governed by and construed in accordance with the laws of the State of Washington (U.S.A.). This contract cannot be transferred by you. Any additions, deletions or other alterations to, or waivers of any term of, this contract which are purported to have been made by us and which have not been agreed to in writing by the President of HALW will not be legally binding upon us. Any provision of this contract which is prohibited or unenforceable in any jurisdiction will, as to such jurisdiction, be ineffective to the extent of such prohibition or unenforceability and the validity and enforceability of the remaining terms and conditions of this contract will not otherwise be affected, nor will the validity and enforceability of such provision be affected in any other jurisdiction.

B. THE CRUISE OR CRUISETOUR

1. Additions to Fares, Port Charges, Non-Discountable Amount, Taxes and Surcharges: (a) The fare that you paid was determined far in advance of Initial Departure on the basis of then-existing projections of fuel and other costs. In the event of an increase in fuel or other costs above amounts projected, we have the right to increase the fare at any time up to Initial Departure and to require payment of the additional fare prior to Initial Departure. We have the right to refuse to transport you unless the additional fare is paid. Within seven (7) days after you are notified of the additional fare (but no later than Initial Departure), you may elect to surrender this contract to us for cancellation, whereupon you will receive the Refund Amount. Cancellation fees do not apply to this type of refund.

(b) Your cruise fare includes either a "Non-Discountable Amount" or "Port Charges." That portion of the fare is both non-commissionable to travel agents and not subject to reduction in the event of a percentage discount promotion, 2 for 1 promotion or otherwise. The term "Port Charges" as used by us refers to amounts, other than Taxes, paid to private or public agencies or entities, or expenses otherwise incurred, incident to the ship entering, leaving, docking, anchoring and/or remaining in port. In addition to your cruise fare, you will also be charged an amount for Taxes. That term, as used by us, refers to certain taxes, fees and charges imposed by governmental or quasi-governmental authorities, including port authorities, relating to any aspect of your cruise or tour. If governmental action results in any element of Taxes exceeding the estimates used by us for purposes of computing the quoted amount, we reserve the right to pass through the extra amount. Similarly, we reserve the right to impose or pass through fuel surcharges, security surcharges or similar incidental surcharges. No right of cancellation exists under either of these circumstances.

2. Hostilities: Although unlikely, the Ship may be confronted by actual or threatened war, warlike operations or hostilities. In addition to our right to deal with this situation under our general right to respond to safety concerns, we may also decide that it would be prudent for the Ship to sail with or without lights, omit observance of practices, rules and regulations as to navigation, cargo or others applicable in time of peace, or sail armed or unarmed and with or without convoy.

3. Holland America Brochure/Cancellations Policy: If not already received, you can obtain the Holland America Line brochure for the Cruise or Cruisetour from your travel agent or us. You should familiarize yourself with the brochure as well as with the What You Need to Know Before You Go booklet that we provided you with. Please be advised, however, that if the brochure or booklet is inconsistent with this contract, this contract will be controlling. Note in particular our cancellations policy which specifies cancellation fees that you will be subject to if this contract is surrendered for cancellation within certain time periods prior to Initial Departure. Since a cancellation likely means a lost opportunity to sell space on other Cruises or Cruisetours, these fees apply regardless of whether your space is resold.

C. HAL AIR PACKAGE

1. Arrangements by HALW: If you are participating in our Fly Cruise Plan or Fly Cruise and Tour Plan, we will arrange for air transportation from the home cities listed in our brochure to the departure point of your Cruise or Cruisetour and return air transportation from the termination point of your Cruise or Cruisetour to the home city from which you departed. Due to the special fares and capacity controls we have with airlines, we retain the right to select carriers and determine routings. Some routings may involve travel to an airport other than in the city where the Ship embarks or disembarks. In those cases, motorcoach transportation to and/or from the Ship will be provided. Flight schedules and/or availability may require overnight hotel accommodations either to join and/or to return from your Cruise or Cruisetour. Please refer to the applicable Holland America Line brochure regarding our policies on booking hotels and responsibility for the costs of hotels and associated services.

2. Schedule Changes/Air Delays: We reserve the right to change or alter air flights as required by airline schedule changes. If tickets have already been issued, we will adjust your itinerary or air carrier, accordingly. In that event, we may ask you to return your tickets to your travel agent. Should you choose to alter your airline schedule in any way once your tickets have been issued, airline charges which result will be your responsibility. If our assistance is requested in changing airline arrangements within 60 days of departure, an additional administrative charge will be levied in addition to any charges imposed by airlines. If your flights are delayed, refer to our What You Need to Know Before You Go booklet for instructions.

3. Refunds/Seat Assignments/Special Services/Fares/Lost Tickets/Baggage Charges: The maximum refund to you for unused flight coupons will not exceed the air add-on or cruise only credit amount paid to us. We cannot make or confirm seat assignments, special meals or other special services. Your travel agent may assist with these arrangements. Please note that because of changing airline tariffs, your actual air ticket may reflect fares higher or lower than the air add-on or cruise only credit amounts shown in the Holland America Line brochure. If so, the difference is neither chargeable nor refundable to you. If, however, airline fuel or other surcharges or additional governmental taxes or levies are imposed, we reserve the right to pass these through to you. Please keep your airline tickets in a safe place. Should they be lost, you will be responsible for their replacement. Each airline has its own baggage allowance policy. You are responsible for any excess baggage charges imposed by airlines.

4. Liability and Relationship With Airlines: We will use our best efforts to arrange for your air transportation. If, however, due to any cause beyond our control, we are unable to arrange for air transportation (including, for example, because of capacity controls placed upon us by airlines due to the types of fares under which we book) or the air transportation we arrange is unavailable or otherwise fails to materialize, our sole liability will be limited to refunding the air add-on paid or cruise only credit. Our relationship with airlines is that of an independent travel agent. We assume no liability for any acts or omissions of any airline including, without limitation, those involving cancellation of flights, schedule changes, re-routings, damage to or delay or loss of baggage, flight delays, equipment failures, accidents, pilot or other staff shortages, overbooking or computer errors. Accordingly, you will not have any right to claim or recover against us as a consequence of any act or omission of any airline. The liabilities and obligations of an airline to you, and your rights against an airline, are subject to any and all terms and conditions of the airline's ticket and tariffs and any and all governmental laws and regulations bearing upon or otherwise relating to such rights, liabilities and obligations.

5. Fuel Surcharge: Cruise Fare does not include fuel supplement charges. Holland America reserves the right to charge a fuel supplement charge without prior notice.

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