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The Ritz-Carlton, Cancun

Hotel Information: This luxury resort offers enticing white sand beaches and a variety of both lively and leisurely activities for guests to enjoy. The hotel was designed to reflect the rich Spanish heritage of Mexico, featuring tiled roofs, wrought-iron handrails, fountains, private patios, sculptures, and stained-glass windows designed by Mexican artists.

Amenity highlights: The jewel of the resort is the adjacent spectacular 1,200-foot powdery white sand beach. Recreational options include two pools accented by sculptures, a fitness center, and the Cliff Drysdale Tennis Club with three outdoor courts. Additional amenities include the Culinary Center, the luxurious Kayantá Spa, and several award-winning restaurants.

Insider tip: Entertaining cooking classes, and wine and tequila tastings are offered at the Culinary Center.


Rooms

The hotel offers 365 guestrooms, including 50 suites. All accommodations offer views of the Caribbean Sea from private balconies or terraces. Amenities include TVs with international cable channels, gourmet espresso machines, CD players with digital alrm clocks, multi-line telephones with dataports and voice mail, and 400-thread-count linens. Furnishings include upholstered armchairs and desks. Italian-marble bathrooms feature showers with rainfall showerheads and separate bathtubs, and dual-sink vanities. Plush terry-cloth bathrobes and slippers are included.

Suites feature residential-style living rooms with 32-inch flat-panel TVs and additional amenities.

Ritz Club-level rooms feature five food-and-beverage services daily in an exclusive concierge lounge, beginning with a full American buffet breakfast. Salads and sandwiches are offered at lunch. Afternoon tea includes pastries. Cocktails and appetizers are served evenings, with live music offered Wednesdays through Saturdays. In a separate top-floor is The Cobalt Lounge (adults only). Chocolates and cordials end the day.

Rooms are offered in the European Plan, which includes room accommodations only.

Room Amenities

  • Internet access - wireless
  • Internet access - high speed
  • Cable/satellite TV
  • Video-game console
  • Pay movies
  • CD player
  • Premium bedding
  • Hypo-allergenic bedding available
  • Air conditioning
  • Climate control
  • Complimentary newspaper
  • Blackout drapes/curtains
  • Internet access - surcharge
  • Voice mail
  • Multi-line phone
  • Internet access - dial-up
  • Minibar
  • Wake-up calls
  • Housekeeping (daily)
  • Turndown service
  • Bathroom telephone
  • Makeup mirror
  • Massage - available in room
  • Sewing kit
  • Slippers
  • Separate bathtub and shower
  • Bathroom scale
  • Bathrobes
  • Complimentary toiletries
  • Hair dryer
  • Child care (in room, surcharge)
  • Television - Satellite service
  • Television - Flat-panel
  • Iron/ironing board
  • In-room safe
  • Television
  • Window opens
  • Clock radio
  • Rollaway beds
  • Cribs (infant beds) available
  • Smoking rooms

Recreation

A spectacular powdery white sand beach, which measures 35 x 366 meters, fronts the resort. Recreational options include two pools, an aerobics studio, a fitness center with the latest cardiovascular machines and strength-training equipment, and the Cliff Drysdale Tennis Club and Pro Shop with three outdoor courts.

The recreational activities listed below are available either on site or near the resort; fees may apply.

  • Swimming on site
  • Snorkeling nearby
  • Scuba diving nearby
  • Water skiing nearby
  • Aerobics on site
  • Personal watercraft nearby
  • Sailing nearby
  • Surfing/boogie boarding on site
  • Fishing nearby
  • Tennis on site
  • Golfing nearby
  • Parasailing nearby
  • Windsurfing nearby
  • Pilates classes/instruction on site
  • Yoga classes/instruction on site

Property Amenities

Located on a 1,200-square-foot stretch of white-sand beach, The Ritz-Carlton Cancun is just minutes from golf courses, upscale shopping malls, open-air markets, restaurants, and nightlife. The Mayan archaeological sites at Tulum, Cobá, and Chichén-Itzá are also nearby.

Inspired by the Mayan phrase, ká a yaán tah, meaning “to be reborn,” Kayantá Spa at The Ritz-Carlton, Cancun is a luxurious retreat offering water rituals, massage therapies, body treatments and facials influenced by pre-Columbian and ancient cultures from around the world. The beachfront spa pampers guests in various treatment rooms and has two Vichy showers. Separate men's and women's sections offer herbal steam rooms, and Swiss and open-air showers; garden patios feature spa tubs and cold plunge pools. Secluded terraces are available for outdoor massages, and hydro-massage tubs are available for infusion baths. A massage suite, designed for both couples and individual guests, is available in a palapa pavilion on the beachfront terrace.

Signature spa services include Lol-Ha, a traditional Mayan bridal bath uses plant extracts, crystals, and flower petals; the Zac-Xib treatment for men includes a vigorous body scrub, and a bath therapy with essential oils and plant extracts prepared as they were in ancient rituals for brave warriors; and the Sacred Piedritas Facial reflects the importance of stones in pre-Hispanic cultural rituals.

A complimentary fitness center features strength-training machines, cardio equipment, and free weights. An exercise studio offers fitness classes such as Pilates, yoga, and kickboxing (surcharges). Two outdoor swimming pools with sun patios and an oceanfront spa tub are available.

A daily kids' club for children ages 4-12 (surcharge) provides supervised half- and full-day activities in a clubhouse. A “Kids’ Night Out” program is also available for evening fun.

The Culinary Center offers interactive cooking classes conducted in a residential-style kitchen overlooking the Caribbean Sea. During each two-hour session, an expert chef shares professional techniques and innovative recipes with small groups of guests (16 guests maximum). In addition to classes, nightly wine and tequila tastings are available.

A business center rents cellular telephones and includes private rooms with computers and Internet access (surcharges). Wireless Internet access is available throughout the resort (surcharge). Facilities for meetings and special events are on site.

Hotel amenities include six restaurants and two lounges, and a full-service beauty salon. Shoppers can browse upscale boutiques, such as Escada and LaPerla; an art gallery; and a jewelry store. The hotel purifies its water.


  • Swimming pool - outdoor
  • Swimming pool - children's
  • Poolside bar
  • Spa tub
  • Full-service health spa
  • Steam room
  • Sauna
  • Concierge desk
  • Complimentary newspapers in lobby
  • Fitness equipment
  • Restaurant(s) in hotel
  • Bar/lounge
  • Room service (24 hours)
  • Parking (free)
  • Parking (valet)
  • Conference room(s)
  • Event catering
  • Business center
  • Banquet facilities
  • Ballroom(s)
  • Meeting rooms (small groups)
  • Internet access - wireless
  • Internet access in public areas - high speed
  • Business services
  • Computer rental
  • Internet access in public areas - surcharge
  • Audio-visual equipment
  • Cell phone/mobile rental
  • Number of rooms: 365
  • Safe-deposit box - front desk
  • Porter/bellhop
  • Express check-out
  • Doorman/doorwoman
  • Security guard
  • Multilingual staff
  • Express check- in
  • 24-hour front desk
  • Number of floors: 9
  • Hair salon
  • Gift shops or newsstand
  • Shopping on site
  • Currency exchange
  • Tour assistance
  • Medical assistance available
  • Beauty services
  • Dry cleaning service
  • Shoe shine
  • Air-conditioned public areas
  • Elevator/lift
  • Supervised child care/activities
  • Wedding services

Policies

Extra-person charges may apply and vary depending on hotel policy.
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

  • Check-in time is 3 PM
  • Check-out time is Noon

Dining

The Club Grill - Offers international cuisine and an extensive wine list in an elegant English club-like atmosphere. Features a variety of fresh seafood, prime meats, and a grill station with hearty dishes. Live piano music and jazz music for dancing are available. The adjacent martini bar offers more than 50 martini recipes.

Fantino - Offers Mediterranean cuisine served in an elegant dining room featuring vibrant artwork, hand-painted ceiling frescos, views of the Caribbean, and live music. Extensive wine list.

El Café Mexicano - Offers all-day dining, indoors and outdoors, in a casual atmosphere overlooking the Caribbean Sea. Emphasis on Mexican and American favorites. Buffets and theme dinners are available.

The Caribe Bar & Grill - Casual poolside restuarant overlooking the beach open daily for lunch. Serves Caribbean specialties and tropical drinks. Features live Mexican music.

Casitas - Seating is available in 16 private oceanside cabanas. Menu features grilled prime cuts, seafood, and salads. Provides dining service for the adjacent oceanfront terrace.

Lobby Lounge - Casual setting for cocktails.

The Dance Floor - Live music every evening.

The Terrace - Serves tropical cocktails. Ocean view.

Clau - Fashionable lounge where guests unwind with a cool martini.

Address

Retorno Del Rey No 36

Cancun, Quintana Roo 77500

Mexico

Nearest major airport:

Cancun, Quintana Roo, Mexico (CUN-Cancun Intl.)

Area:

Cancun Hotel Zone, Cancun, Quintana Roo, Mexico