Hotel Information: Entertainment staff at this couples-only resort organizes games and activities on the beach and at the main pool, which guests may participate in, or not.

Amenity highlights: Among highlights are three infinity swimming pools, including one with a swimup bar. Spa facilities provide a number of treatment rooms, and a fitness center is also on site.

Insider tip: As part of the All-Inclusive Plan, guests may use facilities, restaurants, and bars at partner resorts Beach Palace and Cancún Palace on Cancún Island; at Moon Spa & Golf Club south of Cancún Island; and at Xpu-Há Palace, Aventura Spa Palace, and Playacar Palace on the Riviera Maya south of Cancún; and Cozumel Palace in Cozumel.

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Rooms

The majority of meals and activities at the Sun Palace are included in the room rate; guests will not be charged extra for a majority of meals and activities (scroll up to the All-Inclusive Details section for more information).

This all-inclusive Cancún hotel offers 252 guestrooms in an eight-story building. Balconies provide full or partial views of the Caribbean Sea.

Liquor dispensers contain rum, brandy, Scotch, and tequila, while minibars chill bottled water, beer, and soft drinks. All rooms include in-room digital safes and flat-screen LCD TVs. Bathrobes and slippers are provided; bathrooms have showers only.

Room Amenities

• Internet access - wireless
• Premium TV channel(s)
• Cable/satellite TV
• Balcony
• Air conditioning
• Climate control
• Blackout drapes/curtains
• Internet access - complimentary
• Voice mail
• Free local calls
• Minibar
• Coffee/tea maker
• Bottled water in room (complimentary)
• Wake-up calls

• Housekeeping (daily)
• Turndown service
• Bathrobes
• Complimentary toiletries
• Hair dryer
• Jetted tub
• Slippers
• Shower only
• Electronic/magnetic keys
• Iron/ironing board
• In-room safe
• Television
• Clock radio
• Window opens
• Smoking rooms

Recreation

The majority of recreational facilities and activities described below are included in the room rate for this resort (scroll up to the All-Inclusive details section for more information).

The resort features three infinity pools, including one with a swimup bar.

Guests of Sun Palace can enjoy complimentary non-motorized water sports at the Wet ‘n Wild marina. Golf is available at the Moon Palace Golf & Spa Resort. If guests book a room with golf, transportation to and from the course is included.

AquaWorld, an independently operated marina located 4 km (2.5 mi) away on Nichupté Lagoon, offers a variety of water sports, including parasailing, personal watercraft, sailing, windsurfing, fishing, scuba diving, and snorkeling. These activities are not part of the All-Inclusive Plan and must be paid for separately.

The recreational activities listed below are available either on site or near the resort; fees may apply.

• Golfing nearby
• Snorkeling nearby
• Scuba diving nearby
• Swimming on site

• Personal watercraft nearby
• Windsurfing nearby
• Aerobics on site
• Parasailing nearby
• Fishing nearby

Property Amenities

The majority of amenities, activities, and gratuities at this Cancun resort are included in the room rate; guests will not be charged extra for the majority of amenities and activities (scroll up to the All-Inclusive Details section for more information).

Sun Palace's beauty shop offers massage, facials, hair braiding, and hair and nail care (surcharges). A fitness room contains cardio machines, weight machines, and free weights.

Wireless Intenet access is complimentary throughout the resort.

• Swimming pool - indoor
• Swimming pool - outdoor
• Poolside bar
• Spa tub
• Steam room
• Sauna
• Concierge desk
• Fitness equipment
• Bar/lounge
• Restaurant(s) in hotel
• Room service (24 hours)
• Parking (free)
• Self parking
• Banquet facilities
• Conference room(s)
• Audio-visual equipment
• Number of rooms: 252
• 24-hour front desk
• Porter/bellhop

• Express check-out
• Doorman/doorwoman
• Multilingual staff
• Express check- in
• Number of floors: 8
• Tour assistance
• Hair salon
• ATM/banking
• Gift shops or newsstand
• Shopping on site
• Currency exchange
• Medical assistance available
• Beauty services
• Dry cleaning service
• Elevator/lift
• Caters to couples
• Internet access in public areas - complimentary
• Internet access - wireless
• Spa services on site
• Swim-up bar

Policies

This hotel is for adult couples only.

Extra-person charges may apply and vary depending on hotel policy.
Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in. Special requests made via this Web site cannot be guaranteed and may incur additional charges.

• Pets not allowed
• Check-in time is 3 PM
• Check-out time is Noon

Know Before You Go

This hotel is for adult couples only.

Weather-related policies

• In the event that a hurricane directly hits any Palace Resort or Le Blanc Spa Resort while guests are at the resort, the hotel will provide a certificate for a return stay to the original resort for the number of original nights.
  A certificate will be offered if the U.S. National Weather Center issues a Category One Hurricane warning or higher to the area and the hurricane directly hits any Palace Resort or Le Blanc Spa Resort. The certificate will be valid for travel April 15 – December 15, 2008. It is non transferable and not redeemable for cash. Space is subject to availability and blackout periods apply. The policy excludes day of departure. Airfare and transfers are not included. This policy is for individual travel and groups booked through this Web site. It does not apply to groups booked directly with Palace Resorts or Le Blanc Spa Resort. Groups contracted directly with Palace Resorts/Le Blanc Spa Resort shall refer to their specific contract policies. Airline ticket holders are subject to airlines’ policies and guidelines. This policy is subject to change or may be discontinued without notice.
• There are no hotel penalties for all cancellations 72 hours or less before a hurricane strikes. Guests must contact the travel professional they booked their vacation package through to cancel. No-show penalties will also be waived up to five days after the original traveling dates.
• If guests choose to transfer their reservation to an alternate destination offered by Palace Resorts (Except Le Blanc), the hotel will offer rooms at the same rate based on availability. In the event that rates are lower at the relocating hotel, the hotel will issue a credit for the difference. If Le Blanc guests choose to transfer their reservation to any Palace Resort, the hotel will issue a credit for the difference in rate.
• If guests wish to postpone their vacation and travel at a later date to the original resort they booked, the hotel will protect the original rate for travel up to one year after the original departure date. Bookings must be rescheduled within 30 days after a hurricane strikes. This offer is based on availability and blackout periods apply. Rate protection will only apply to the original number of nights and guests booked. (Additional nights or guests will be booked at current rate). No name changes are allowed.

Entertainment

Activities include:

• Nightly entertainment
• Aerobics
• Stretching classes
• Kayak tours
• Spanish lessons
• Dance lessons
• Trivia contests
• Cooking/cocktail lessons
• Ping-Pong tournaments

Dining

The majority of meals and beverages at the following restaurants are included in the room rate for this resort (scroll up to the All-Inclusive Details section for more information).

El Alamo - Open daily for breakfast, lunch, and dinner. Lunch is Mexican buffet style and dinner is Mexican à la carte. Dress code: Casual elegance: long pants, collared shirts, and shoes required.

La Tratto - Breakfast buffet features international cuisine. Dinner features à la carte Italian cuisine. Dress code: Casual elegance: Long pants, collared shirts, and shoes required.

The Steak - Serves steak and seafood à la carte dinner only. Dress code: Casual elegance: Long pants, collared shirts, and shoes required.

Pool Snack Bar - Offering snacks mid morning to early evening.

Pool Bar – Open daily from mid-morning to late afternoon for tropical drinks, beer, cocktails.

Beach Bar – Open daily from late morning to late afternoon.

Lobby Bar - Open mid-morning to late night for tropical drinks, cocktails. Tea service available 5–7 PM daily (subject to change). Continental breakfast served 5:30–8 AM.

Oriental Lounge - Snacks à la carte.

All-inclusive Details

The majority of amenities, activities, and gratuities at this resort are included in the room rate; guests will not be charged extra for on-site meals, drinks, activities, entertainment, and use of sports equipment. Guests also will not be charged extra for on-site meals, drinks, activities, entertainment, and use of facilities at other Palace resorts in Cancún, on the Riviera Maya, and in Cozumel. (Transportation to other resorts not included.) See below for more details.

All-Inclusive food and beverages

All-Inclusive food and beverages

• Meals at all four resort restaurants
• Unlimited domestic- and international-brand drinks at all restaurants and bars
• In-room four-bottle liquor dispenser
• In-room minibar with soft drinks, beer, water
• 24-hour room service
• Meals and drinks at seven other Palace resorts in Cancún and on the Riviera Maya
  Not included: Transportation to other Palace resorts

  Scroll down to the Dining section for restaurant/menu details.

All-Inclusive activities

All-Inclusive activities:
Water sports:

• Pool volleyball
• Use of three infinity pools

  Land sports:

• Beach soccer
• Beach volleyball

Not included

Not included:

• Massage, facials, and beauty services
• Hair braiding
• Laundry and dry cleaning
• Long-distance telephone calls and faxes
• Incidental purchases
• Outside tours
• Transportation to seven other Palace resorts in Cancún and on the Riviera Maya
• Airport transfers
• Airport departure tax (Approximately $20 per person; price subject to change.)

Address

Blvd Kukulcan Km 20 Hotel Zone

Cancun, Quintana Roo 77500

Mexico

Nearest major airport:

Cancun, Mexico (CUN-Cancun Intl.)

Area:

Cancun Hotel Zone, Cancun, Quintana Roo, Mexico